If you set up your Shaw email account correctly and you created a strong email password, you should be able to avoid the most common security issues. If you are suddenly unable to log in to your account, receive suspicious messages about mail you didn't send, follow the instructions below to secure your account or regain access.

Suspicious spam and bounce-back messages

If you receive a bounce-back notice for an email you did not send — and the email appears to be spam sent from your account — someone may have gained access to your email account and you should update your password immediately.

To update your email password:

  1. Visit https://my.shaw.ca
  2. Sign into My Shaw.
  3. Scroll down to My Services and click Manage Internet.
  4. Scroll down to Email Accounts and click Edit next to your @shaw.ca address.
  5. Enter a new password in the New email password text box.
  6. Enter the password again in the Confirm password text box.
  7. Click Update.

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“Unable to login to Shaw email” errors

If you are suddenly unable to log in to your Shaw email account, you may encounter one of the following error messages:

  • "Login failed. Please try again. Invalid credentials."
  • "HTTP ERROR 400 Problem accessing /service/preauth. Reason: authentication failed for [ ______ @shaw.ca]"

If you receive either of those error messages:

  1. Try to log in a second time, being careful to enter your username and password correctly. If that doesn't work, log into your Shaw account and set a new email password.
  2. If you reset your password and still can't access your email, it's possible that your account was flagged for sending spam emails (even if you personally did not). To find out if your account was flagged, contact Shaw Technical Support by calling 1-888-472-2222 or use the live chat at http://www.shaw.ca/chat.

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