Phishing is a technique that uses fraudulent websites and falsified emails to trick you into providing personal information like account usernames, account numbers, passwords, and credit card information. In recent years, phishing scams have become more frequent, more sophisticated, and more difficult to detect.
Phishing scams often try to gain control over email accounts.
There are times when Shaw may ask you to fill out a form, such as a DocuSign form, as part of the customer service process. These forms will always be sent to you by a trusted Shaw source, who you should already be familiar with as part of the customer service process.
If you receive such an email and are not familiar with the sender, contact us to confirm its legitimacy before opening any links or attachments.
Legitimate emails from Shaw will end in @shaw.ca, @marketing.shaw.ca, @shaw.sjrb.ca, @sjrb.ca or @shawdirect.ca.