Troubleshooting: Unable to connect to the Internet
There are many reasons why you might be unable to connect to the Internet. An offline modem, hardware failure, or a settings issue might be to blame. If you have already checked to see if there is an outage in your area, try the solutions below to resolve the issue and get back online.
Restoring your modem to its default settings might solve your connection issues. If you have customized your WiFi network name and password, these will also be reset. You can find the default network name (SSID) and password (passphrase or pre-shared key) printed on a sticker on your Shaw modem.
Locate the small pin-hole reset button on the back of the Shaw Wireless Modem
Use a pin, pen, or paperclip to push and hold the button for 30 seconds, and release.
Wait while the modem lights flash and the modem comes back online.
A network adapter is an internal computer component. An issue with a network adapter could prevent you from connecting to the Internet. Updating or resetting your network adapters might solve the issue.
Booting into Safe Mode with Networking will allow you to test your computer’s Internet connection with just its essential services running, and without complications from software, antivirus programs, or malware.
If you are able to connect to the Internet while in safe mode but not in regular mode, it's likely the issue is either software or a virus. If you suspect the latter, try running a virus scan with your antivirus program.