Frequently asked questions
Find answers to common questions about Ignite Streaming below.
Do I need a TV package subscription to use Ignite Streaming?
- No. Ignite Streaming includes various streaming apps to provide a diverse library of content.
- A traditional TV package subscription is not available with Ignite Streaming.
- A Fibre+ Internet or Ignite Internet package is required to use Ignite Streaming.
Can I watch live TV on Ignite Streaming?
- No, regular live TV channels are not available on Ignite Streaming. However, many of the included streaming apps may have similar content for you to watch.
How is Ignite Streaming different from Ignite TV?
How do I know if my Internet package is eligible to add Ignite Streaming?
- Shaw Internet with a Ignite WiFi Gateway modem is required to use Ignite Streaming.
- To stream 4K content from providers like Netflix, a minimum Internet speed of 25Mbps is recommended.
- Note: Our Hitron modem is not compatible with Ignite Streaming. If you have a Hitron modem, please contact us about upgrading your plan to get an Ignite WiFi Gateway modem.