Troubleshooting: BlueCurve TV remote control issues
Learn how to troubleshoot common issues with the BlueCurve TV remote control. From changing batteries to button issues, these tips will ensure that your remote is functioning properly.
Checking the battery level
If your BlueCurve TV remote control is not responding or functioning as expected, you should check your battery levels to see if the batteries should be replaced. There are several ways to check the battery level of the BlueCurve TV remote control:
Using your voice:
Hold the microphone button on the BlueCurve TV remote control.
The resulting screen on your TV will show the BlueCurve TV remote control's battery level, as seen below.
You can also check the battery level via the BlueCurve Guide:
PressShawbutton on the remote
Use the arrow buttons to selectSettings(the gear icon)
Use thedownarrowbutton to highlightAboutand pressOK
Remote battery level is displayed at the top of the screen
To check the battery power on the remote control itself:
Open the programming mode on your BlueCurve TV remote control
XR11 (2017 model): Press theSetupbutton on the remote until the LED at the top of the remote changes from red to green
XR15 (2020 model): Press theA and Dbuttons on the remote until the LED at the top of the remote changes from red to green
Press9 - 9 - 9
The LED will blink to indicate the battery level.
4 green blinksindicate that the battery power isexcellent
3 green blinksindicate that battery power isgood
2 red blinksindicate that battery power islow
1 red blinkindicates that the battery power isvery lowand that the batteries should be replaced
If your LED blinks red five times when pressing any button, this indicates that your battery power is extremely low and the batteries should be replaced as soon as possible.
If you have a BlueCurve TV remote and the buttons are not responding or performing as expected when you press them, follow the steps below to troubleshoot the problem:
Press a button on the remote:
If the LED does not flash at all, replace the batteries and try again.
If the LED flashes red five times on any button press, this is an indication that the batteries are very low and should be replaced.
Replacing the batteries
The BlueCurve TV remote takes two (2) AA batteries. To replace the batteries, press and slide down on the battery cover in the area shown below (on the back of the remote).
Place the batteries in this position:
Performing a factory reset
If the buttons on your Shaw BlueCurve voice remote are still unresponsive, you may need to perform a factory reset.
To perform a factory reset:
Activate the programming mode on your remote
XR11 (2017 model): Press theSetupbutton until the LED at the top of the remote changes from red to green
XR15 (2020 model): Press the A and D buttons until the LED at the top of the remote changes from red to green
Press9 - 8 - 1
The LED will blink green twice to indicate that the remote was reset
After the factory reset is complete, you'll need to re-pair your remote with a TV box. See our article onProgramming your BlueCurve TV Remote for information on pairing your remote control with your cable box.
Note: Pairing the remote to a TV box means that the remote will control only that box unless it is paired to a different box. If you have multiple TV boxes and have paired your remote to one of your TV boxes, make sure that you are not using the remote that is paired to that specific cable box.