The Accessible Web Remote works as an alternative to your Ignite TV voice remote. You can use the Web Remote from anywhere by signing in at with your Shaw ID. This is a great option for those with accessibility considerations, or as an alternative if you're waiting for a replacement remote.

Features & benefits


  • Control your Ignite TV set-top box from anywhere without a physical remote
  • Works from any desktop computer, laptop, or mobile device
    • Note: The Web Remote works best on a computer. The layout and navigation may not be consistent on a smaller screen.
  • Works with all Ignite TV set-top boxes
  • Text-based voice command search
  • Customize your Web Remote with preset voice command buttons
  • Use as a backup if your voice remote is missing or damaged
  • Third party accessibility support (Sip-n-puff, voice control programs, eye tracking, etc.)
  • Switch Control compatibility

Limitations of the Web Remote

  • Only accessible from a web browser; it is not available as a mobile app
  • Only available to Ignite TV subscribers
  • Cannot control TV functions like Power, Volume/Mute, Input/Source, etc


Did you know? There's a Large Button Voice Remote for Ignite TV and Ignite Streaming with many accessibility features. Learn more by visiting the Overview of the Large Button Voice Remote.

How to use the Web Remote

The Web Remote can be accessed from any computer or mobile device and has the same controls as your regular Ignite TV voice remote. Follow the steps below to access and use the Web Remote:

  1. Go to in a web browser on any desktop computer, laptop, or mobile device.
  2. You will be prompted to allow access to your device's microphone. This is required if you wish to say voice commands. Voice commands may be entered with text if you don’t use your microphone.
  3. Click the Log in button and sign in with your Shaw ID and password.
  4. Select the TV box you'd like to control.
    • TV boxes are labelled by friendly name (for example, "Living Room" or "Bedroom"). Only TV boxes on the account associated with your Shaw ID will show up.
  5. You will be taken to the Accessible Web Remote page with the standard remote button layout.
    • To customize your Web Remote, click the menu (☰) at the top left and select My Remote. See How to customize the Web Remote below to learn more about how to configure it.
  6. Select the command you wish to perform by clicking the button on-screen. Unavailable commands are greyed out (TV Power, Mute, etc.).
  7. To perform a voice command, click the Voice Search button in the Standard Remote view, then say a voice command into your device’s microphone (for example, “Netflix” or “YouTube”). Click the Voice Search button again to perform the voice command.
    • Note: If the voice search button is not clicked close enough to when you finished speaking your command then no search will be performed.

Commands performed from the Web Remote will work on your TV instantly—just as if you were using a regular TV remote.

How to customize the Web Remote

Note: This is a beta feature (in development) and may not always work as expected.

You can customize the Web Remote to use voice commands with a single button click. Create your own buttons or choose from a list of pre-built buttons for common apps (Netflix, YouTube, etc.). Follow the steps below to learn how to customize your Web Remote experience:

  1. Go to in a web browser on any desktop computer, laptop, or mobile device.
  2. Click the Log in button and sign in with your Shaw ID and password.
  3. Click the menu (☰) at the top left and choose My Remote then Configure My Remote.
  4. Add custom buttons by clicking Add button and Popular buttons on the right.
    • Add button lets you create a custom button by typing a desired voice command. This can be any word or phrase that could be spoken into the voice remote.
    • Popular buttons include preset commands organized by category (Apps, Music, Accessibility, etc.). Accessibility buttons include Closed Captions, Audio Description, Voice Guidance, and Descriptive Video Service.
  5. Click Save when you're done adding buttons.

Once saved, you'll be taken to My Custom Remote. Your custom buttons are shown on the left alongside the standard remote buttons.

Additional features & settings

Select the menu (☰) in the top left corner for additional features and settings:

  • Change your TV player: Select the TV player that you're controlling with the Web Remote. Any set-top box on your account is available.
  • Sound Cues: Turn Sound Cues on or off. This plays a sound when you send a command from the Web Remote.
  • Standard Remote: Use the standard Web Remote layout and buttons.
  • My Remote/Configure My Remote: Use your custom Web Remote layout and buttons.
  • Logout: Stop using the Web Remote or log in with another Shaw ID.

Third party accessibility products

Our Web Remote supports third party accessibility products that are compatible to enhance your experience.

  • Accessibility options include Sip-n-PuffEye Tracking, and more.
  • Setup and usability of and third party products is not supported by Shaw. Please contact the equipment manufacturer for assistance.
Labels (2)
We're here to help