We've got you covered with helpful solutions for all your Shaw TV questions. From channels and programming to streaming and Shaw On Demand.
Note: As of November 1, all of our new Ignite TV plans will have easy-to-understand lineups of the channels you love, without using Flex Channels. This support article is for customers with existing Ignite TV Flex Channels. Flex Channels are a select... Read more
Find information about Shaw TV channels including how to access your channel list, how to order channels and how to print out your channel list with our Frequently Asked Questions. Where can I get a list of my Shaw channels? Existing Shaw customers c... Read more
NBA League Pass returns to Ignite TV for the 2023/2024 season and is now part of Rogers Super Sports pak! Catch 950 out-of-market NBA games in HD throughout the season. NBA League Pass gives you access to every game that takes place outside of your l... Read more
With Ignite (formerly BlueCurve) TV, you can watch live sports in 4K and stream 4K content from your favourite apps. This article covers how to access and record 4K content from your Ignite TV set-top box. For an overview of 4K service including requ... Read more
Shaw is pleased to offer NFL Sunday Ticket for the 2023/2024 football season. Catch up to 14 out-of-market games every Sunday in high definition, NFL Sunday Ticket gives you access to every punt, pass, and touchdown that takes place outside of your l... Read more
NFL Sunday Ticket will be available in specific areas and on specific hardware. Catch up to 14 out-of-market games every Sunday with NFL Sunday Ticket™. You can find additional information about NFL Sunday Ticket™ here. Required hardware In order to ... Read more
Otherwise known as 'Click to Add', My Shaw now lets you order and subscribe to select channels right from our My Shaw website and My Shaw app. Just sign into your account, find the channel you want to subscribe to and get ready to view it in 10 minut... Read more
When watching the Super Bowl in Canada, the Super Bowl broadcast will feature entirely Canadian Super Bowl commercials. This comes from a Supreme Court of Canada ruling in late December of 2019 which aims to protect the rights of Canadian broadcaster... Read more
Feeling a bit chilly and need something to warm up? You got it! Available from November 15 to January 10, the Fire Log can be found on the following channels. In Addition to all this exciting news, just as with previous years, the Stingray Digital Mu... Read more
Missing a channel you're subscribed to, or one that's available for free preview? Once per day, you can use My Shaw to refresh your TV channels and fix those issues. Refresh channels on the My Shaw website To refresh your TV channels using the My Sha... Read more
Otherwise known as 'Click to Add', you can now order and subscribe to select channels right from your TV. This feature is available if you're using Ignite TV or HD Guide. Just find the channel or On Demand content you want, select Subscribe, and you'... Read more
Want to learn more about DAZN and their soccer coverage? DAZN Premier League Soccer coverage DAZN has the exclusive broadcast rights for all 380 Premier League games for each of the three upcoming seasons. Shaw will not be able to provide any content... Read more
If you're receiving error XRE-00002 on Ignite (formerly BlueCurve) TV, this is likely caused by an account issue. Please contact us via online chat or phone (1-888-472-2222) and we'll get you back up and running. For additional tips for troubleshooti... Read more
Follow these steps if you are having issues accessing channels or your Guide in Ignite TV and need to restart your TV Player (XG1v3): Solution Ensure that all cables connected to the TV Player are tightly secured. Press and hold the Power button loca... Read more
Scenario: Your TV is not working and you are not able to access any channels or the Guide. You've checked to ensure that your TV and cable box were both plugged in and you have ensured that both your digital box and television are turned on. Solution... Read more
You are trying to tune into a channel but are getting a subscription required message when attempting to tune into the channel. The cause is a result of this channel not being part of your current TV package or was previously part of a free preview. ... Read more
If you are experiencing issues with your TV and are unable to see the guide and feel that this could be a result of recently watching Netflix, or a Blu-Ray or DVD on the TV where the TV Input had been changed: Solution Find your TV remote control (th... Read more
Scenario: You are experiencing issues with your TV and are unable to see the guide after previously watching a DVD or playing on a video game console such as PlayStation or Xbox. Solution Power on your TV and your Digital Box. Find the remote control... Read more
Find information on if you want to order a new TV theme pack, but do not have a My Shaw account: Solution You can order a new theme pack by visiting https://www.shaw.ca/tv/channels. Simply find the theme pack that you wish to order and select Order n... Read more
If you would like to have faster, easier access to order/add individual channels to your TV package via Shaw.ca see How to: Order channels with My Shaw or submit an order following the steps below: Solution Visit https://www.shaw.ca/tv/channels/pick-... Read more
Use My Shaw if you are considering changing or updating your channel theme packs or are looking to add channels to your TV package. Solution You can change your theme packs and channels by logging into My Shaw and clicking TV from the My Services opt... Read more
Use these tips to find a list of channels that are available in your region using your My Shaw (Web or App) account: Solution Using My Shaw Web Sign into My Shaw Select My Services from the navigation bar at the top > Select TV Review your channel li... Read more
Are you looking to print out the list of Shaw channels? Use these tips to print a list of your channels or access a printable list of your channels: Solution After signing into My Shaw, click the My Services option from the top navigation bar > Selec... Read more
Need to find a list of your Shaw channels? To view a list of your Shaw TV channels online: Solution Visit the Shaw Channel Listings Page Enter your postal code in the Search by postal code field. Click Search You will see the Shaw channel listings fo... Read more
Looking to see which channels are included in your TV package? You can use the My Shaw app to find which channels are included as part of your Shaw TV package. Follow these steps to access your channel list in My Shaw. Solution Open the My Shaw app o... Read more
To see a list of channels that you are subscribed to (using My Shaw Web): Solution Once signed into My Shaw, click the My Services option from the top navigation bar > Select TV In the My Channels section, click View Channels View your subscribed cha... Read more
Shaw TV Services FAQs Learn more about Shaw TV service and channel packages with our frequently asked questions. Shaw TV Services FAQs Here are some frequently asked questions about Shaw's TV services. Where can I find a list of the Shaw TV packages?... Read more
Learn how to troubleshoot error XRE-03047 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03047 on Ignite TV. Find additional troubleshooting tips for other Ignite TV error c... Read more
Learn how to troubleshoot "check connection" error XRE-03045 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03045 on Ignite TV. Find additional troubleshooting tips for othe... Read more
Learn how to troubleshoot error XRE-09016 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-09016 on Ignite TV. Find additional TV troubleshooting tips for Ignite TV for these ... Read more
Learn how to troubleshoot error RDK-03005 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code RDK-03005 on Ignite TV. Find additional TV troubleshooting tips for Ignite TV for these ... Read more
Learn how to troubleshoot error XRE-06034 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06034 on Ignite TV. Error message On-Screen message: "Your remote is not paired with... Read more
Learn how to troubleshoot error XRE-06034 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06034 on Ignite TV. Find additional TV troubleshooting tips for Ignite TV for These ... Read more
Learn how to troubleshoot error APPS-04154 on Ignite TV (formerly BlueCurve TV). This article provides insight into some basic troubleshooting tips to fix error code APPS-04154 on Ignite TV. Error message On-screen message: "Let's try that again. Sor... Read more
Learn how to troubleshoot error XRE-03061 (channel is not available at this moment error) on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-03061 on Ignite TV. Error message On... Read more
Tuning errors display when your Ignite (formerly BlueCurve) TV experiences difficulties tuning to a channel. This article provides insight into some basic troubleshooting tips to fix these tuning errors. Check the Service Outages & Updates to learn a... Read more
Learn how to troubleshoot error XRE-09015 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-09015 on Ignite TV. Find additional TV troubleshooting tips for Ignite TV for these ... Read more
Learn how to troubleshoot error XRE-09017 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-09017 on Ignite TV. Error message On-screen message "Let's try that again. Sorry, we... Read more
Learn how to troubleshoot error XRE-00088 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-00088 on Ignite TV. Error message On-screen message "Sorry, we’re having some troubl... Read more
Learn how to troubleshoot error XRE-06004 on Ignite (formerly BlueCurve) TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-06004 on Ignite TV. Error message On-screen message "Something's not quite right. So... Read more