Seasonal Disconnection (Temporary change in service)
Going on holidays? There is no need to cancel your Shaw services. You can suspend your Shaw services and temporarily disconnect and reconnect your service at no charge, provided that you give us instructions to reconnect on a date that is within 180 days from the date on which you request the disconnection.
In order to be eligible for a seasonal disconnection you will need to meet all of the following criteria:
Shaw account must be in good standing
You may only suspend your services seasonally once per calendar year
Minimum disconnection time: 30 days
Maximum disconnection time: 180 days
Minimum 10 days notice of the disconnection date
Equipment rental fees may apply for the duration of the account suspension
If you have met all the of the eligibility requirements above you can contact a Shaw representative to arrange a seasonal disconnect for your services. Contact Us
Shaw Email and Voicemail
If you would like to keep your Shaw Email and Voicemail services active while your account has been disconnected temporarily there will be a small monthly fee for the duration of the disconnect. Please contact a Shaw representative for more details.
If you are currently signed up for a 2-year ValuePlan, it will only be possible to suspend Home Phone service during a Seasonal Disconnect. This is due to the terms of the Service Agreement which require TV and Internet to be kept active for is duration.
Promotions and Grandfathered Plans
Please be aware that any promotional discounts or grandfathered service plans will be expired if your account is put on hold for a Seasonal Disconnection.