Going on holidays? There is no need to cancel your Shaw services. You can suspend your Shaw services and temporarily disconnect and reconnect your service at no charge, provided that you give us instructions to reconnect on a date that is within 180 days from the date on which you request the disconnection. 

Seasonal Disconnection Eligibility

In order to be eligible for a seasonal disconnection you will need to meet all of the following criteria:

  • Shaw account must be in good standing
  • Minimum disconnection time: 30 days
  • Maximum disconnection time: 180 days in that calendar year
  • Equipment rental fees may apply for the duration of the account suspension


If you have met all the of the eligibility requirements above you can contact a Shaw representative to arrange a seasonal disconnect for your services. Contact Us

Consider before contact

There may be a few things to think about before contacting us to request a pause of your services. 

Shaw Email and Voicemail

If you would like to keep your Shaw Email and Voicemail services active while your account has been disconnected temporarily there will be a small monthly fee for the duration of the disconnect. Please contact a Shaw representative for more details.

2-year ValuePlans

If you are currently signed up for a 2-year ValuePlan, it will not be possible to suspend the services covered by your contract. This is due to the terms of the Service Agreement which require Internet and/or TV to be kept active for is duration. Make sure to double check if you have a ValuePlan on your account by checking your most recent bill.

Promotions and Legacy Plans

Please be aware that any promotional discounts or legacy service plans will be expired if your account is put on hold for a Seasonal Disconnection.


Equipment Fees

Please be aware that some equipment may not be free, and if you are paying a rental fee for the equipment it may continue to be charged while your account is suspended. Make sure to check with your Shaw representative when you contact us to request the temporary suspension. 


Security Systems

If you have a home security system, or monitoring system, it will usually run on the Internet or Phone. If you wish to keep your security systems running while you are away you will need to ensure that you do not put the service that supports it on a temporary suspension. 


Moving? Learn how you can take your Shaw services with you and avoid a disruption in your Internet, TV or home phone service.


When you request a temporary suspension your account will resume automatically on the final day. Your services will resume with the available package most similar to your current one at regular rates. 

If you need to reconnect early, or push the date out you can chat with us and we can adjust the date of your re-connection for you. please take into consideration that the new re-connection date must still adhere to the original minimum of 30 days and maximum of 180 days in a calendar year. 

Did You Know

Turning your Shaw Webmail back on? The Shaw Email Transfer program allows you to copy your saved emails and contacts from your current email address to your Shaw Webmail account.

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