The BlueCurve Gateway is an all-in-one device that delivers whole-home WiFi coverage, fast Internet speed and the ability to control your home network - for the ultimate connected experience.
The Gateways is "dual band," meaning that it broadcasts two separate radio bands for your WiFi network - a 2.4 GHz band and a 5 GHz band. With other modems, it's often necessary to use a different WiFi name and password for each band. You then had to choose which band your devices should connect to. Knowing which would provide the best connection and performance was not always clear, and could take some trial and error.
That’s now changed. With the BlueCurve Gateway, using the same name and password for the 2.4 GHz and 5 GHz bands allows the Gateway to sort out which one will provide a better connection at any given time. You will still have both bands and all the associated functionality, channels and range. However, by using the same WiFi name and password for both, devices will connect seamlessly to the most optimal band at any given time. This is called "band steering".
If you have a BlueCurve Gateway, you should nowuse the same WiFi name and password for bothyour 2.4 GHz and 5 GHz bands, so you can take advantage of this seamless connection to the best network.
If you're using the BlueCurve Gateway, and you aren't already using the same WiFi name and password for the 2.4 GHz and 5 GHz bands, you can update your WiFi name and password to be the same. This will ensure you're getting a seamless in-home WiFi experience with the best connections possible.
You can change your WiFi name and password using theBlueCurve Home app.
What's the difference between the 2.4 GHz and 5 GHz bands?
The 2.4 GHz band offers better WiFi coverage, but is prone to more congestion due to heavy network traffic. The 5 GHz band offers less range, but delivers faster speeds thanks to less congestion and wider channels.
I only see one in-home WiFi name now and I used to see two - what happened?
If you've upgraded your modem to the BlueCurve Gateway, or changed settings on your Gateway, this may be why you're now seeing just one WiFi name.
When you have a single name and password for your 2.4 GHz and 5 GHz bands, you will only see one option to connect. Be assured that the second WiFi band is still working in the background to optimize your connection.
Band steering means the BlueCurve Gateway determines which WiFi network band (the 2.4 GHz band or the 5 GHz band) is most optimal for your device's WiFi connection at any given time. It seamlessly changes to the best band based on signal strength and WiFi congestion thresholds. To enable band steering, the 2.4 GHz and 5 GHz bands must have the same WiFi name and password.
What happens if the 2.4 GHz and 5 GHz WiFi network band names and passwords are different?
If the WiFi network names and/or passwords are different, you will not be able to take advantage of band steering and will need to manually manage which WiFi network band each device connects to. This may lead to slow and intermittent connectivity issues. For example, if a mobile device is connected to the 5 GHz band and loses connection due to distance, you may need to manually reconnect to the 2.4 GHz band. With the same name and password, that process will occur automatically.