Find frequently asked questions about how to use Parental Controls in the Ignite HomeConnect App (formerly known as BlueCurve Home App).

Parental Controls

Learn more about how Parental Controls work in Ignite HomeConnect with these frequently asked questions.

How do Parental Controls for Ignite HomeConnect work?
Parental Controls for Ignite HomeConnect help to reduce the risk of accessing content generally deemed to be inappropriate.

To set Parental Controls, you'll need to first create a Profile and assign your child's devices to it. Once created, select that Profile, then Edit next to Parental Controls, and choose On.

Attempts to access inappropriate content on devices assigned to a profile with Parental Controls turned on will be redirected to a block page when connected to your home network. In the case of secure (https) websites or mobile applications, the block page may not be displayed, but access is still prevented.

Note: Parental Controls for Ignite HomeConnect will not block inappropriate content available through your Ignite TV (formerly known as BlueCurve TV) service or Ignite TV App (formerly known as BlueCurve TV App).

What criteria does the Parental Controls feature for Ignite HomeConnect use to determine if content is appropriate to access?
Shaw has engaged a third-party vendor who maintains a database that maps online content to a set of over 400 categories such as social media, automotive, gambling, violence, adult content, etc. Based on industry standards, best practices and experience, our vendor has recommended which categories are generally deemed appropriate for all ages. Content deemed as appropriate generally does not include profanity, sexual content, violence, child abuse, software piracy, copyright theft, malware, spyware, depictions of alcohol, tobacco, weapons, gambling or drug use.

Content mapping is updated regularly by the vendor to help ensure a comprehensive list is maintained.

Once I turn on Parental Controls for Ignite HomeConnect, will content immediately be blocked?
Content should be blocked fairly quickly once parental controls are enabled. However, content that was already accessed on a device may be cached and, therefore, may still be accessible on that device for up to 24 hours.

Do Parental Controls for Ignite HomeConnect guarantee that access to all inappropriate content will be blocked?
Parental Controls are intended to help prevent devices from accessing inappropriate online content; however, they are not guaranteed to block access to all inappropriate sites and applications.

Do Parental Controls for Ignite HomeConnect restrict access when using a public WiFi Hotspot or cellular network?
Parental Controls only restrict access for devices connected to your personal home network.

Can I add or remove specific websites from Parental Controls for Ignite HomeConnect?
Not at this time. To access blocked content, you will need turn off Parental Controls.

How can I turn on Parental Controls for Ignite HomeConnect for a single device?
If you have a single device you'd like to set controls for, first assign it to a profile. Once assigned, select that Profile, then Edit next to Parental Controls and choose On.

What are the protective settings for Google, Bing and YouTube that are enabled with Parental Controls?
Several websites offer protective settings (safe search) that limit access to inappropriate or mature images, videos and search results using those sites’ respective safe search filters. The following third-party settings are automatically applied to any devices connected to the home network that have Ignite HomeConnect Parental Controls turned on:

Service Enabled Setting

  • Google SafeSearch On
  • Bing SafeSearch Strict
  • YouTube Restricted Mode On
  • DuckDuckGo Safe Search: On

When Parental Controls are turned on, these services’ protective settings help limit exposure to potentially explicit content for the associated websites as well as the Google and YouTube Apps.

Why is my iPhone or iPad not following the parental controls filtering?
See Ignite HomeConnect Device FAQs

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