Find frequently asked questions about how your devices work with BlueCurve Home.
This article provides details on:
Why am I not seeing some or all of my devices in the Devices section of BlueCurve Home?
I don't recognize the names of all the devices listed. How can I identify them?
The default name of a device will be either the manufacturer-set name (i.e., hostname or MAC address) or the one you gave your device when you first set it up.
If you still can't identify your device, you'll need to access the hostname or MAC address in your device's settings. If the default name that is displayed is a long string of numbers and letters, it's likely the MAC address. Below are the steps to find the MAC address for common devices:
What do the different indicators for devices mean?
How long does an offline device stay listed in the Devices section?
How do I remove a device from the Devices section?
First, make sure the device is not currently connected to your home network. Select the name of the device either from the Devices section or from the profile where the device is assigned. Select Device Details, and then Forget Device. This will remove the device from the Devices section and unassign it from the profile it was associated with, if applicable. It will also permanently delete all historical network activity for this device. If the device reconnects to your home network, it will appear as a new device.
How do I un-pause a device?
If the device is individually paused, select the paused device in the Devices section and then Unpause Device.
Why is a device that has been paused still able to access WiFi?
Note: The pause function does not block connectivity to devices on a local network (e.g., a network printer); it only prevents external connections (e.g., browsing and streaming).
I'm having issues connecting to my home WiFi network. How can I check my device's connection?
Make sure the device is not assigned to a profile that has all devices paused or assigned to a profile that is in Bedtime Mode which pauses WiFi access during scheduled times. You can troubleshoot a connection issue for a specific device by going to the More section and selecting Troubleshoot a Device under Tools.
Note: If you have BlueCurve Pods on your account, 'Troubleshoot a Device' is not currently an available feature.
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