If you cannot log in to your Shaw.ca email address because you have forgotten your password, or you simply want to change your email or Webmail password for security reasons:


  1. Sign into My Shaw
  2. Click My Services > Internet from the menu at the top and scroll down to the Email Accounts section
  3. Click Edit next to the email account
  4. Enter your new password in the provided field
    • Your password must contain an uppercase character, a lowercase character, have a number, and be between 8 to 64 characters

Edit email password strength.PNG


  1. Click Update to save your new email password.

Learn more

Find additional details by visiting How To: Change your email (and Webmail) password

Did you know?

After changing your password, be sure to use this new password however you access your email account, whether through webmail, your mobile device, or your desktop mail program.

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