Change your password using the My Shaw website
To change your password using the My Shaw website:
- Visit my.shaw.ca
- Click Forgot your Shaw ID or password?.
- Enter your recovery email address.
- Confirm that you are not a robot
- Click Reset password.
- Check your inbox for an email detailing the next steps.

Change your password using the My Shaw app
To change your password using the My Shaw app:
- Open the My Shaw app.
- If you are already signed out, skip to Step 5.
- If you are signed in, tap the menu icon:
- On an Apple device, tap the three dots (…) in the bottom right corner.
- On an Android device, tap the three lines (☰) in the top left corner.
- Tap Sign Out.
- Tap Forgot Password?.
- Enter your recovery email address.
- Confirm that you are not a robot
- Click Reset password.
- Check your inbox for an email detailing the next steps.