If you'd like to change your My Shaw password for security reasons, or you want to reset a forgotten password, you can do so using the My Shaw website (my.shaw.ca) and the My Shaw mobile app (Apple App Store | Google Play Store).
Change your password using the My Shaw website
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To change your password using the My Shaw website:
- Visit my.shaw.ca
- Click Forgot your Shaw ID or password?.
- Enter your recovery email address.
- Confirm that you are not a robot
- Click Reset password.
- Check your inbox for an email detailing the next steps.
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Change your password using the My Shaw mobile app
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To change your password using the My Shaw mobile app:
- Open the My Shaw app.
- If you are already signed out, skip to Step 5.
- If you are signed in, tap the menu icon:
- On an Apple device, tap the three dots (…) in the bottom right corner.
- On an Android device, tap the three lines (☰) in the top left corner.
- Tap Sign Out.
- Tap Forgot Password?.
- Enter your recovery email address.
- Confirm that you are not a robot
- Click Reset password.
- Check your inbox for an email detailing the next steps.
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