Shaw email addresses (eg. email@example.com) are just one perk of having active Shaw Internet services. This article explains how to change the password for any Shaw email address. When your email password has been changed, you will be able to access your email in Shaw Webmail.
Before you start
The only way to change a Shaw email password is by logging into My Shaw using a primary Shaw ID. My Shaw is the self-serve customer portal where you can manage your Shaw services, including all of the email addresses connected to your Shaw account.
Keep in mind the passwords for your Shaw Webmail and Shaw ID may be different depending on how you set them up, even if you used a Shaw email for your Shaw ID, as Shaw Webmail & My Shaw are separate services.
If you don't have a Shaw ID, the primary Shaw account owner can create one by following the steps in the article How To: Create a Shaw ID.
It’s a recommended security practice to use a different password for your Shaw ID and Shaw email address.
How to find your existing Shaw email password
You cannot find your Shaw email password in plain text. If you have lost your password you will have to use My Shaw to change it to something new.
Existing email addresses can be found in My Shaw in the My Services tab at the top of the web page, or under Shaw Email Accounts in the app.
If you are unable to access your email, even with a new password, it's possible that there's an issue with your Shaw account. Accounts can be locked out if they have been flagged for sending spam emails (even if you personally did not).
To find out if your account has been flagged, speak to a customer service agent at shaw.ca/chat, using the My Shaw app, or by calling 1-888-472-2222.
If you reach out to an agent via chat or phone, note that they cannot create a new password for you, but will walk you through the process of setting a new password. Once you set the new password, your email account password is now updated. You may now log into your email account using this password.