To use devices with Shaw Go WiFi — an urban network of Shaw WiFi hotspots available to you with your Shaw Internet account — you have to register each device manually. A registered device will connect automatically every time you enter a hotspot location.

How to add a device to Shaw Go WiFi

You can add a device to Shaw Go WiFi using the My Shaw website.

  1. Visit
  2. Sign in using your Shaw ID and password.
  3. Click My Services and select Internet from the dropdown menu.
  4. Scroll down to Shaw Go WiFi devices.
  5. Click Add device.
  6. Enter your device's MAC Address or WiFi Address.
  7. Enter a Device Name as a nickname.
  8. Click Save.

You can also add a device to Shaw Go WiFi using the My Shaw mobile app (Apple App Store | Google Play Store). 

  1. Open the My Shaw app.
  2. Tap the more icon:
    • On an Apple device, tap the three dots (…) in the bottom right corner.
    • On an Android device, tap the three lines (☰) in the top left corner

  3. Tap Shaw Go WiFi Devices.
  4. Tap Add Device.
  5. Enter your device's MAC Address or WiFi Address.
  6. Enter a Device Name as a nickname.
  7. Tap Add Device.

Scroll down to learn how to find out your device's MAC Address or WiFi Address. 

How to find your device's MAC/WiFi address

Your MAC address (also known as a WiFi Address) is a unique ID used by computers and mobile phones when they connect to the internet. A MAC address will appear as a combination of numbers and letters in pairs, with a dash or colon between each set (eg. 5C:26:0A:14:CE:BC  or  5C-26-0A-14-CE-BC).

iOS (iPhone, iPod, iPad)

  1. Tap Settings.
  2. Select General.
  3. Tap About and look under WiFi Address.


  1. Swipe down from the top of the screen.
  2. Press the Gear Icon (Settings).
  3. Select About Device or About Phone.
  4. Tap Status.
  5. Look under WiFi Mac Address.


  1. Press the Menu button
  2. Select Options and scroll down to Device.
  3. Select Device and Status Information and look under WLAN MAC.

Windows 10/8/7/Vista/XP

  1. Click the Start Button, enter "cmd" into the Search box, and press the Enter key.
  2. In the black box that appears, enter "getmac /fo list /v" and press the Enter key.
  3. The MAC address will be the entry under Physical Address.


  1. Click the Apple icon in the top left corner and select System Preferences.
  2. Click Network.
  3. Click Advanced.
  4. Look for the Wi-Fi Address at the bottom of the screen.

Shaw Go WiFi device limits

As a Shaw Internet customer, add as many devices as you like to use with Shaw Go WiFi, but the number of devices that can connect automatically is determined by your active Internet plan.

Internet Plan Number of Devices
Fibre+ Gig 1.5 10
Fibre+ Gig 10
Fibre+ 10 / Fibre+ 25 / Fibre+ 75 / Fibre+ 150 / Fibre+ 300 / Fibre+ 500 / Fibre+ 750 10
Warp / Broadband 50 / Internet 50 / Nitro / Broadband 100 / Broaband 250 10
High Speed 20 / High Speed 25 / Extreme / Internet 30 / Internet 75 8
Internet 15 6
High Speed 7.5 / High Speed 10 5
Lite / Value / Express / Internet 5 3
Access 1 1


If you'd like to use additional devices beyond what's included with your Internet plan, that's no problem. You'll just need to manually log in each time you're in a Shaw Go WiFi hotspot, or you can upgrade your Internet plan to a level that offers additional connected devices.

You may be unable to auto-authenticate to the network if you exceed the number of devices you are able to connect to your account.

Labels (1)
We're Here to Help