Learn how to troubleshoot Internet connectivity issues with these troubleshooting tips. Frequent Internet disconnections can occur as a result of hardware issues, as well as connection issues. To troubleshoot this problem you will need to try each of the below solutions, in turn, to see if they improve the quality of your internet connection.
Resetting the Modem is the best first step you can take for any connection issue you may be facing. You can restart your modem with the tap of a button using My Shaw. Read How To: Restart your modem with My Shaw to learn more.
Alternatively, you can try power cycling your modem. To perform a power cycle, imply:
This process will restore your wireless modem to default settings. This means that if you manually customized the password or network name, this information will be lost. To find the default network name and password please locate the white sticker on the top or side of the wireless modem and refer to the SSID and Passphrase or Pre-Shared Key.
Locate the small pin-hole reset button located on the back of the Shaw wireless modem.
Push and hold this button down for 30 seconds with a paper clip or pen, then release. This will cause the modem lights to begin to flash, and after a few moments, the modem will come online.
Reconnect to your network and test to see if the connectivity issues are still present.