Learn how to troubleshoot Internet connectivity issues with these troubleshooting tips. Frequent Internet disconnections can occur as a result of hardware issues, as well as connection issues. To troubleshoot this problem you will need to try each of the below solutions, in turn, to see if they improve the quality of your internet connection.
Resetting the Modem is the best first step you can take for any connection issue you may be facing. You can restart your modem with the tap of a button using My Shaw. Read How To: Restart your modem with My Shaw to learn more.
Alternatively, you can try power cycling your modem. To perform a power cycle, imply:
Unplug the power cable from the back of the Modem
Reconnect the power cable to the Modem
Test your connection
How to restore the modem (wireless only)
This process will restore your wireless modem to default settings. This means that if you manually customized the password or network name, this information will be lost. To find the default network name and password please locate the white sticker on the top or side of the wireless modem and refer to theSSIDandPassphraseorPre-Shared Key.
Locate the smallpin-hole reset buttonlocated on the back of the Shaw wireless modem.
Push and hold this button down for30 secondswith a paper clip or pen, then release. This will cause the modem lights to begin to flash, and after a few moments, the modem will come online.
Reconnect to your network and test to see if the connectivity issues are still present.
How to check your connections
Frequent disconnections may occur if your connection to the modem has been compromised by a faulty cable, or weak wireless signal.
If you are connecting to your modem directly(with an Ethernet cable):
Ensure that all of the cable connections leading into your modem and computer are tightly connected. Disconnect and reconnect these cables to ensure they are seated correctly
Check the Ethernet cable for damage. Any kinks or breaks in the cable may result in an unstable Internet connection.
If you are connecting to your modem through wireless internet: