Having trouble with Internet or TV connectivity? Once per hour, you can use My Shaw to restart your modem and fix the most common connection issues.

Restart using the My Shaw website

To refresh your TV channels using the My Shaw website:

  1. Visit my.shaw.ca.
  2. Sign in using your Shaw ID and password.
  3. Click My Services up at the top and select TV.
  4. To the far right under Help & Support, click Refresh 
  5. When asked to confirm, click Refresh.
  6. Wait up to 10 minutes for your channels to refresh.


Restart using the My Shaw app

To restart your modem using the My Shaw mobile app (Apple App Store | Google Play Store):

  1. Open the My Shaw app.
  2. Under Internet, tap Manage Internet.
  3. Under Troubleshoot, next to Restart my modem, tap Restart.
  4. When asked to confirm, tap Restart.
  5. Wait up to 10 minutes for your modem to restart.


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