With Ignite (formerly BlueCurve) TV, you can watch live sports in 4K and stream 4K content from your favourite apps. This article covers how to access and record 4K content from your Ignite TV set-top box. For an overview of 4K service including requirements and available channels, visit About: 4K TV service.

Note: The Ignite TV App or web does not support playback of 4K content (live or recorded) at this time.

Video resolution settings

To ensure you're seeing content in 4K, when available, check that the Video Output Resolution is set to 4K UHD (Best Available) in the settings on Ignite TV. This setting is found by navigating to Settings > Video Display with your Ignite TV remote.



Learn more: How to adjust your screen resolution in Ignite TV

Finding and tuning to 4K channels

At any time, you can tune directly to a 4K channel by simply entering the channel number from the keypad on your Ignite TV remote. 4K channels appear in the Ignite TV Guide with channel logos and information showing that they're 4K/UHD.


You can find 4K channels in the HD Channels and Free To Me Guide Views, or by searching via Smart Search or voice command.


If you're on a HD channel and there's a 4K feed available for the program you're watching, Ignite TV will notify you with a prompt to tune to the 4K channel:

  • “Good news! This program is available in pixel-perfect 4K Ultra HD.”
  • To turn these notifications off, go to Settings > Preferences > General and toggle Prefer Best Available Resolution.

Learn more: Using the Ignite TV Guide

4K PVR recordings

Recording 4K content is the same as recording other content. Make sure that UHD preferred is selected when setting up a team recording. 4K recordings will be tagged as 4K UHD.

4K recordings can be scheduled on any Ignite TV device, but can only be played back on a 4K-capable Ignite TV set-top box and will not be available from the Ignite TV App.


Learn more:
 Ignite TV PVR recording FAQs

4K streaming apps

You can stream 4K content via Ignite TV set-top box apps like Netflix, YouTube, and Amazon Prime Video.


Availability of 4K content depends on the app and may require an additional subscription from that streaming service provider. A minimum 25 Mbps Internet connection is required for streaming 4K content.

Learn more: How to access apps on your Ignite TV box


If you get an error message when trying to view 4K content on Ignite TV, the most likely reasons are:

  • Your Ignite TV set-top box and/or TV are not 4K compatible
  • Video resolution for your Ignite TV set-top box is not set to 4K

Follow these steps to ensure your setup meets the requirements to watch in 4K:

  1. Review the requirements of 4K to check that you have the right equipment or subscription.
  2. Make sure the video resolution setting on your Ignite TV device is set to output at 4K.

Note: 4K channels only show content when there's a live event being broadcast in 4K. Follow the Finding and tuning to 4K channels section above to learn how to identify when a broadcast is in 4K.