The Cisco Advanced WiFi modem is a high-performance device that combines a modem and WiFi router. Below, you can find details relating to setting up your Cisco Advanced WiFi Modem, where to find your network information, how to change your WiFi broadcasting channel and more.
Follow these steps to set up your Cisco Advanced WiFi modem:
If you are connecting your devices through WiFi Internet, start by locating the SSID (network name) and WiFi Security Key (password) for your modem, and then connect to that network on your device. Your SSID and WiFi Security Key can be found on the white sticker located on the bottom of the modem (example image below).
For further instructions relating to finding and connecting to a WiFi network on your device, see the following: Wireless Device Quick Setup Guide
SSID-2.4: The name of your 2.4 Ghz WiFi network
SSID-5: The name of your 5.0 Ghz WiFi network
WI-FI SECURITY KEY: The password used to connect to your WiFi networks, as well as connect to the modem settings.
WiFi Security information sticker
SSID-2.4 vs. SSID-5
With the Cisco Advanced WiFi Modem you have access to two WiFi networks, including a 2.4 GHz network and 5.0 GHz network. 2.4 GHz is the more commonly used network type, and is the network to which you should choose to connect by default, as not all devices will be able to see or connect to the 5.0 GHz network. The 5.0 GHz network typically suffers from less WiFi interference, but will often have a shorter range, so it may not adequately cover your entire home.
WiFi Enhanced Protection (WEP) Setup
WiFi Enhanced Protection (WEP) setup allows you to connect to a WiFi network without having to manually find the network and password. If you have a device that supports WEP, you can connect to your WiFi network using this method:
Additional Information: Getting started with in-home WiFi and Shaw Go WiFi
To access the modem configuration settings for the Cisco Advanced WiFi modem, start by connecting your modem directly to a PC with an Ethernet cable. Although this step is not required it can help prevent issues from arising if settings are changed that cause you to lose WiFi Internet access. Once you have done this:
If you find that your WiFi connection is not providing you with the stability or speed that you require, this may be the result of interference affecting the WiFi channel on which you are currently broadcasting. To improve the quality or range of your WiFi Internet network, you can change the WiFi channel that you are currently using.
To change your WiFi channel:
Note: It can be difficult to determine which WiFi channel is best for your home, as sources of interference will vary. The easiest method for discovering this is to simply pick a channel from the list and test it. If the connection does not improve you can repeat the above process to test with another WiFi channel. You may need to do this several times before you find the most effective WiFi channel for your area.
The name of your WiFi network is called the "SSID", which is used to identify your network from other WiFi networks that are in the range of your device. To change the name of your WiFi network so that you can easily identify it, you will need to sign in to the Cisco configuration page which will allow you to configure various settings related to your WiFi network.
To change your network name:
Changing your Network password
Your WiFi network password is the password you use to connect to the WiFi network provided by your Cisco Advanced WiFi modem. To change the password for your WiFi network you will need to sign into the Cisco configuration page which will allow you to configure various settings related to your WiFi network.
More information: How to change your WiFi password on a Cisco modem
Note: If you would like to restore this setting to its default you can do so by performing a pinhole reset on the modem. Please be aware that this reset will restore all customized settings, including WiFi channel and network password.
With a guest network, you can allow guests to connect easily to your home WiFi, while still protecting your personal information, files, and devices from intruders. You can create a guest network for both the 2.4 GHz and 5 GHz networks.
To enable an unsecured guest network in your home:
You can also change the name for your guest network by updating the "Network Name (SSID)" field.
Note: If you would like to restore this setting to its default you can do so by performing a pin-hole reset on the modem. Please be aware that this reset will restore all customized settings, including WiFi channel and network name.
If you need to restore your modem to default settings you can do so by performing a pin-hole reset. To do this, locate the pin-hole reset button on the back of your WiFi modem, and then push and hold it down with a paperclip or pen for five seconds. If completed successfully, the lights on the modem will begin to flash, and it will take approximately one minute to reset itself.
Note: This reset will delete all of your custom configurations.