Use these tips to troubleshoot Shaw on Demand Error codes. Error messages which appear when you are trying to access Shaw On Demand or not being able to access your chosen content in Shaw On Demand may be due to a variety of factors.
This article will provide insight on:
Here are common causes of Shaw On Demand Error codes.
Poor signal caused by a loose or damaged cable connection
If you are using this model, you can continue to use the Digital Box for cable TV services; however, the Shaw On Demand functionality is disabled. You can request a Digital Box which is able to access Shaw On Demand through one of our customer support representatives.
Follow these steps to troubleshoot the following error codes: 33330, 33319, 33344, 33405, 33419,or 33629.
Error codes 22474 or 22484 indicate an account-related issue. Please contact one of our customer support representatives to further investigate.
Solution: Contact Us
Error Code 1004 occurs when Digital Box is attempting to stream MPEG4 High Definition (HD) content in an area that is not yet MPEG4 compatible. This issue typically occurs when you have ordered HD content through the online store (found at vod.shaw.ca) for streaming through your Digital Box, then stopped the content and attempted to resume it at a later time.
Solution: Please contact Shaw Technical Support through chat, social media or phone for additional assistance (found at: Contact Us)
Here are some other solutions to assist you in troubleshooting Shaw On Demand errors.
If you are using the Shaw Gateway system to access Shaw On Demand, please refer to Resetting Your Shaw Gateway System. Otherwise, please perform the following steps: