Below you'll find answers to commonly asked questions about TV issues, like picture concerns, guide settings, and remote control issues.
unplugging the power cord, waiting 30 seconds, and plugging it back in. If that doesn't correct your issue, look for solutions to common issues listed below.
I’m not getting a signal on my TV. What should I do?
My Digital Box (cable box) will not power on.
My digital box doesn’t respond to my Shaw remote.
There are a few things you can try. Press the power button on the digital box to turn it on. If it turns on and you can see programming on your TV,
If you've tried those three things, you can try reprogramming your Shaw remote. If you're a BlueSky TV customer, you'll find additional help in the article Troubleshooting BlueSky TV remote control issues.
How do I program my Shaw remote?
You can find easy-to-follow instructions for reprogramming your Shaw remote in the article How to program your Shaw remote control.
How do I get a new/replacement Shaw remote control?
First, identify the type of remote control you have. You can find images in the article Shaw remote controls overview. Then, contact us to have a replacement remote control mailed out to you. If your remote isn't under warranty there will be a $14.95* + tax charge for a replacement remote control.
I’m getting a One Moment Please error (RefCode: S0a00).
I’m not hearing any sound/audio from my TV.
How do I set Parental Controls on my TV/digital box?