The No Signal, No Source or No Input message will appear on your television screen when the television is not receiving a signal from your Digital Box. This is often a result of either the Digital Box being powered off, not being properly connected to the TV or if the TV is set to the wrong input.
The following items are the most common fixes to address the loss of TV signal:
Please ensure that both the Digital Box and the television are powered on. The method for determining if your Digital Box is powered on will depend on which model you are currently using, but units will either display a power light or the current channel when powered on. To ensure that your box is powered on, please:
In some cases, if you are not receiving a signal on your TV, it could be a result of a service outage. While we try to keep planned outages to a minimum, there are times when services outages may prevent you from accessing your TV services.
Learn More: Shaw Service Updates & Outages FAQs
In order for your TV to correctly display a picture from the Digital Box, it will need to be on the correct input. Each device you have connected to your TV (e.g., DVD Player, Blu-Ray Player, Digital Box) will be connected to a unique input.
If you are using a coaxial cable to connect the Digital Box to your TV and have confirmed that you are on the TV or Cable input and that your TV is currently tuned to channel 03, then you may have to toggle between antenna and cable mode. This can be done by finding and pressing the ANT/CBL button on your TV’s remote.
If you are experiencing technical issues with your TV such as not having a signal, try pulling the power of your PVR or Digital Box.
Your guide listing may read: "To Be Announced" for up to one hour after the power reboot. The guide information will automatically re-populate over time.
If your television has a faulty input it will be unable to read the signal from the Digital Box. Try connecting your Digital Box to a different input port on the back of the television. While connecting the Digital Box to a different input port, take note of the name that accompanies the port you have selected. The port's label indicates which input you will need to select via the INPUT button on your TV's remote.
If you are able to hear the audio on certain channels but cannot see the picture it may be because you are trying to view an MPEG4 channel through a box that is not MPEG4 compatible. MPEG4 is a new standard that some HD channels use when broadcasting, and some Shaw Digital Boxes are not able to display the picture on these channels because they lack MPEG4 compatibility. If you attempt to view an MPEG4 channel on a box that is not compatible you will see a blank screen or a screen presenting an error message, but will still be able to hear the channel's audio feed.