Everything you need to know about Rogers & Shaw

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• Rogers & Shaw FAQ
• Billing and Account FAQ
• Services FAQ

Rogers and Shaw are coming together to bring you the latest 5G and fibre network technology. Your current services will continue as usual—and we can’t wait to share new and improved connectivity options in the weeks and months ahead. Until then, check out our FAQs below.

Rogers & Shaw FAQ

Shaw and Rogers are coming together. Learn more about Rogers and Shaw are coming together to continue expanding connectivity, supporting local communities and bringing you the latest 5G and fibre network technology.

• Are Shaw and Rogers now one company?

  Yes. Together we are investing in Western Canada to deliver more choice, connectivity and innovation.

• I am a Shaw customer, what do I need to do?

  Your existing services are not changing at this time and there is nothing you need to do.

• Will Shaw change its name to Rogers?

  For now, the Rogers and Shaw brands will co-exist.

• How does Rogers and Shaw combining benefit customers?

  The combination of Rogers and Shaw builds on the strong legacy of two proudly Canadian companies.

  The combined company will offer more choice for consumers, expand connectivity, including to rural and Indigenous communities, make Internet and wireless accessible to more low-income Canadians and help fast track 5G to foster innovation and growth.

  Our customers will benefit from coast-to-coast networks, an exceptional customer experience, and access to the very best wireless, cable, sports, and media services.

• When will we see more rural and remote communities connected as part of Rogers' commitment?

  Using the combined infrastructure of Rogers and Shaw, we are bringing connectivity to even more rural communities, in many cases for the first time. A $1 billion investment from the Rogers Rural and Indigenous Connectivity Fund will expand connections across rural, remote and Indigenous communities in Western Canada.

  This is one of the largest commitments of its kind ever made by the private sector. We’ll share more details on our plans in the coming months.

• Will Rogers and Shaw continue contributing to important causes, community activities and charity events?

  Rogers will build on the shared legacy of giving back to communities with community giving, employee volunteering and support for the next generation.

• I am a Shaw shareholder, what do I need to do?

  Registered Shaw shareholders who have questions regarding how to receive the Cash Consideration for their shares should contact the Depository by telephone at (416) 682-3860 or toll free in North America at 1-800-387-0825 or by email: shareholderinquiries@tmx.com.

  Beneficial Shaw Public Shareholders should contact their intermediary if they have further questions about the process For further information please visit our Investor Relations FAQ (https://investors.rogers.com/)

• Where can I learn more about Rogers and Shaw combining?

  For additional details, please visit about.rogers.com/together-with-shaw/

Billing and Account FAQ

Have questions about your Shaw account or about your billing? 

• What will happen to my Rogers or Shaw products and services?

  For now, there are no immediate plans to make changes to Rogers and Shaw products and services as a result of Rogers coming together with Shaw. In the future, if there are any changes, we will communicate them.

• Will my current account number change?

  Currently, all Rogers and Shaw account numbers will be retained.

• Can I continue to have both Rogers and Shaw services?

  Yes, at this time your existing services will remain the same. If you have both services, you will continue to receive separate invoices with unchanged billing cycles and payment dates.

• How will I be billed for my services? Will both Rogers and Shaw services be invoiced in one combined bill?

  You will continue to be billed as you currently are today. At this time, Rogers and Shaw services will be invoiced separately and there are no changes to your billing cycle date.

• Do I need to update my pre-authorized payments or banking details?

  No, it’s not necessary at this time to update any payment or banking information.

• Does Shaw offer any Rogers services now?

  Visit Rogers.com for service options and offers from Rogers. For more information on Shaw products, please visit Shaw.ca.

• Will I still have access to MyShaw account?

  Yes, you can continue to manage your MyShaw account as you have done in the past.

• Will my Shaw 2-year ValuePlan be affected?

  Shaw customers currently on a 2-year ValuePlan are still subject to the terms of their Shaw ValuePlan agreement, including any pricing guarantees.

• Will I need to replace any of my existing equipment?

  Currently, there’s no need to replace your existing Shaw or Rogers equipment.

• Who do I contact for help with my account? How do I reach them?

  For support and questions, here’s how you can reach us:

  For all Shaw-related services: Contact Shaw

  For all Rogers-related services: Contact Rogers

Services FAQ

Have questions about your Shaw services? Learn more with our Frequently Asked Questions.

• Will there be any changes to my existing services?

  At this time, there will be no impact to your existing services. You can expect the same quality experience that you enjoy today. If there are any changes, we will communicate them.

• Will my channels stay the same?

  At this time there are no changes planned to your existing channel lineup. Regular channel improvements will continue as planned.

• Will my Shaw mobile service change or will my current rate plan increase?

  At this point, you are not required to migrate to Rogers. Rogers will be reaching out to you shortly when your plan is ready for migration. In the interim, your current service will not be impacted.

  Beginning April 4, 2023, all current Shaw Mobile customers will have the opportunity to move their wireless service over to the Rogers Wireless 4G LTE network while maintaining the same rates they currently enjoy with a five-year price commitment.

  More information on this opportunity for Shaw Mobile customers can be found by visiting Shaw Mobile Brand Sunset FAQ

• As a Rogers wireless customer, can I get Shaw Internet, TV or Home Phone?

  Yes. Shaw will continue to be available across Western Canada. Check availability by entering your address at shaw.ca.

• What if I want to switch or update my current Shaw services?

  You can explore the latest Shaw services and offers on Shaw.ca.

• Will I need to replace any of my existing equipment?

  Currently, there’s no need to replace your existing Shaw or Rogers equipment.

• Will my Shaw email address change?

  There will be no changes to your current email address(es) at this time.

• Where do I go for support for my current services?

  For more answers and support, here’s how you can reach us:

  For all Shaw-related services: shaw.ca/contact-us

  For all Rogers-related services: rogers.com/contact

  If you are an existing Shaw customer, you can continue to find support within the Internet, TV, and Home Phone sections of our support site.

Related readings

• Rogers Announcement
• Shaw and Rogers are Coming Together
• Shaw Mobile Brand Sunset FAQs