Rogers and Shaw are coming together to bring you the latest 5G and fibre network technology. Your current services will continue as usual—and we can’t wait to share new and improved connectivity options in the weeks and months ahead. Until then, check out our FAQs below.
Yes, Shaw and Rogers came together in April 2023. Together we are investing in Western Canada to deliver more choice, connectivity and innovation.
Starting in June, you may notice some naming and other visual changes have been made to your existing Shaw residential products, but you will still enjoy the same great service and experience you have today.
For now, the Rogers and Shaw brands will co-exist, but over time you'll begin to see the Rogers brand become more prevalent within Shaw products, services, and offerings.
You may begin to see some changes to your current products and services:
TV: If you have Shaw TV, you’ll soon see it renamed to Ignite TV. Your Shaw BlueCurve TV app will also be renamed the Ignite TV app. Your current hardware and remote will continue to work as before.
Internet: If you have a Fibre+ or BlueCurve Modem, it will now be called Ignite. No changes will be made to the actual hardware or modem specifications, meaning you can expect the same speed, reliability and service as before. Only the name is changing.
Apps: If you're looking for our Shaw Home and TV apps, they will now be called Ignite HomeConnect and Ignite TV, respectively. Please note, when downloading these apps from the App store, you'll need to choose the apps that say “Shaw” in the description. If you already have these apps downloaded, you’ll see the new red and white icon and the new name appear on your device after your next automatic app update.
Currently, all Rogers and Shaw account numbers will stay the same.
Yes, at this time your existing services will remain the same. If you have both services, you will continue to receive separate invoices with unchanged billing cycles and payment dates.
You will continue to be billed as you currently are today. At this time, Rogers and Shaw services will be invoiced separately and there are no changes to your billing cycle date.
Beginning July 11, you'll see a few changes to your invoices and in the My Shaw app to update the colour scheme from blue to red. Your account number will remain the same and Shaw will remain the payee when you're making payments.
Your Internet or TV package names will stay the same unless you make a change to your current package. While you may notice your hardware has a new name, you’ll continue to experience the same great product as before.
If you have any billing questions, please continue to reach out to Shaw via call or chat for support, we will be happy to assist.
No, it’s not necessary at this time to update any payment or banking information.
Beginning July 11th, Shaw will begin selling Ignite TV & Internet products. Visit Shaw.ca for more information on the plans and packages available in your area.
Yes, you can continue to manage your MyShaw account as you have done in the past, but you will notice a change in the colours of the app from blue to red.
Shaw customers currently on a 2-year ValuePlan are still subject to the terms of their Shaw ValuePlan agreement, including any pricing guarantees.
Currently, there’s no need to replace your existing Shaw or Rogers equipment.
At this time, there will be no impact to your existing services apart from naming and branding changes. You can expect the same quality experience that you enjoy today. If there are any changes, we will communicate them.
At this time, there are no changes planned to your existing channel line-up. Regular channel improvements will continue as planned.
Beginning April 4, 2023, all current Shaw Mobile customers will have the opportunity to move their wireless service over to the Rogers Mobile coast to coast network while maintaining the same rates they currently enjoy with a five-year price commitment.
Shaw Mobile customers may begin receiving invites to migrate their Mobile services to Rogers Mobile.
More information on this opportunity for Shaw Mobile customers can be found by visiting Shaw Mobile Brand Sunset FAQ
Yes. Services will continue to be available across Western Canada. Check availability by entering your address at shaw.ca.
You can explore the latest Shaw services and offers on Shaw.ca.
There will be no changes to your current email address(es) at this time.
For more answers and support, here’s how you can reach us:
For all Shaw-related services: shaw.ca/contact-us
For all Rogers-related services: rogers.com/contact
Currently, there’s no need to replace your existing Shaw or Rogers equipment however, ongoing Shaw Direct (or Shaw) network improvements will continue as planned and may require an equipment upgrade
For residential service you can access support online at shawdirect.ca/english/contact-us/ or by phone at 1-888-472-2222.
Business customers looking for satellite television service can visit business.shaw.ca/contact-us or call 1-877-742-9249.
Local Dealers for Shaw Direct can be searched at shawdirect.ca/English/stores.