Rogers and Shaw are coming together to bring you the latest 5G and fibre network technology. Your current services will continue as usual—and we can’t wait to share new and improved connectivity options in the weeks and months ahead. Until then, check out our FAQs below.
Shaw and Rogers are coming together. Learn more about Rogers and Shaw are coming together to continue expanding connectivity, supporting local communities and bringing you the latest 5G and fibre network technology.
Yes. Together we are investing in Western Canada to deliver more choice, connectivity and innovation.
Your existing services are not changing at this time and there is nothing you need to do.
For now, the Rogers and Shaw brands will co-exist.
The combination of Rogers and Shaw builds on the strong legacy of two proudly Canadian companies.
The combined company will offer more choice for consumers, expand connectivity, including to rural and Indigenous communities, make Internet and wireless accessible to more low-income Canadians and help fast track 5G to foster innovation and growth.
Our customers will benefit from coast-to-coast networks, an exceptional customer experience, and access to the very best wireless, cable, sports, and media services.
Using the combined infrastructure of Rogers and Shaw, we are bringing connectivity to even more rural communities, in many cases for the first time. A $1 billion investment from the Rogers Rural and Indigenous Connectivity Fund will expand connections across rural, remote and Indigenous communities in Western Canada.
This is one of the largest commitments of its kind ever made by the private sector. We’ll share more details on our plans in the coming months.
Rogers will build on the shared legacy of giving back to communities with community giving, employee volunteering and support for the next generation.
Registered Shaw shareholders who have questions regarding how to receive the Cash Consideration for their shares should contact the Depository by telephone at (416) 682-3860 or toll free in North America at 1-800-387-0825 or by email: shareholderinquiries@tmx.com.
Beneficial Shaw Public Shareholders should contact their intermediary if they have further questions about the process For further information please visit our Investor Relations FAQ (https://investors.rogers.com/)
For additional details, please visit about.rogers.com/together-with-shaw/
Have questions about your Shaw account or about your billing?
For now, there are no immediate plans to make changes to Rogers and Shaw products and services as a result of Rogers coming together with Shaw. In the future, if there are any changes, we will communicate them.
Currently, all Rogers and Shaw account numbers will be retained.
Yes, at this time your existing services will remain the same. If you have both services, you will continue to receive separate invoices with unchanged billing cycles and payment dates.
You will continue to be billed as you currently are today. At this time, Rogers and Shaw services will be invoiced separately and there are no changes to your billing cycle date.
No, it’s not necessary at this time to update any payment or banking information.
Visit Rogers.com for service options and offers from Rogers. For more information on Shaw products, please visit Shaw.ca.
Yes, you can continue to manage your MyShaw account as you have done in the past.
Shaw customers currently on a 2-year ValuePlan are still subject to the terms of their Shaw ValuePlan agreement, including any pricing guarantees.
Currently, there’s no need to replace your existing Shaw or Rogers equipment.
For support and questions, here’s how you can reach us:
For all Shaw-related services: Contact Shaw
For all Rogers-related services: Contact Rogers
Have questions about your Shaw services? Learn more with our Frequently Asked Questions.
At this time, there will be no impact to your existing services. You can expect the same quality experience that you enjoy today. If there are any changes, we will communicate them.
At this time there are no changes planned to your existing channel lineup. Regular channel improvements will continue as planned.
At this point, you are not required to migrate to Rogers. Rogers will be reaching out to you shortly when your plan is ready for migration. In the interim, your current service will not be impacted.
Beginning April 4, 2023, all current Shaw Mobile customers will have the opportunity to move their wireless service over to the Rogers Wireless 4G LTE network while maintaining the same rates they currently enjoy with a five-year price commitment.
More information on this opportunity for Shaw Mobile customers can be found by visiting Shaw Mobile Brand Sunset FAQ
Yes. Shaw will continue to be available across Western Canada. Check availability by entering your address at shaw.ca.
You can explore the latest Shaw services and offers on Shaw.ca.
Currently, there’s no need to replace your existing Shaw or Rogers equipment.
There will be no changes to your current email address(es) at this time.
For more answers and support, here’s how you can reach us:
For all Shaw-related services: shaw.ca/contact-us
For all Rogers-related services: rogers.com/contact
If you are an existing Shaw customer, you can continue to find support within the Internet, TV, and Home Phone sections of our support site.
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