Is your Digital Phone Terminal or BlueCurve Gateway connected to Power?
BlueCurve Gateway |
Motorola SBV 5120 |
Motorola SBV 5220 |
Arris TM502 |
Arris TM602 |

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Your Shaw Digital Phone Terminal (DPT) or BlueCurve Gateway requires a functional power connection to remain in operation. The DPT does have a backup battery should the power source fail, but the battery will eventually drain and the DPT will power off completely. There is no backup battery option for the BlueCurve Gateway.
The first light on your DPT, if lit, will indicate it is powered on. If you cannot see any lights on the front of your DPT, please confirm that its power cable is connected to the rear of the DPT and that the other end of the power cable is connected to a working power source. If the power cable is connected to a power bar, confirm that the power bar has not been accidentally shut off. There is a single light on top of the BlueCurve Gateway that will be on if it is connected to a working power source.
Is your Digital Phone Terminal or BlueCurve Gateway online?
If your DPT or Gateway is offline, the service will not be active and you will not be able to make or receive phone calls.
DPT: The lights on the front of the DPT will communicate the status of its connection with the service. Please look at the front of your DPT and confirm that the power light is lit and that the DS, US, and Online lights are solid. This will indicate that your DPT is online and functioning correctly. If these lights are flashing (off and on) please reset the DPT using the pin-hole RESET button located on the back of the DPT. (Please refer to the How to perform a pin-hole reset on a Shaw Digital Phone Terminal guide).
BlueCurve Gateway: If your Gateway is offline the light on top will either be either off, flashing, or a colour other than white. You can reset the Gateway by unplugging the power cord for 10 seconds, then reattaching it. If the light is alternating flashing amber/green, please allow up to 10 minutes for it to return to solid white.