Frequently Asked Questions
What is Voicemail?
Voicemail is an answering service that is built into your phone subscription.
- Note: Not all our phone plans will include Voicemail by default, so please consult our information on Home Phone packages at Shaw.ca to see what is included with yours.
How do I set up Voicemail on my Home Phone?
Setting up Voicemail is simple. See How to set up and access your Voicemail service for both written and video tutorials.
How do I access/check my Voicemail on my Home Phone?
Dial *98 (star 98) on your home phone, then enter your PIN to access your mailbox. You can navigate this mailbox by listening to the prompts, or by using the key-codes described here: Voicemail Key Codes. Additionally, you can listen to Voicemails via My Shaw. See How to access My Shaw Voicemail for more details.
How do I change my Voicemail greeting?
- Dial *98 to access your feature management menu.
- Enter your PIN to access the mailbox.
- Press 2 to modify greeting:
- Press 1 to record your primary greeting:
- Press 1 to approve the recorded greeting
- Press 2 to listen
- Press 3 to record greeting
- Press 0 for more information
- Press * to cancel and go back to the previous menu
- Press 2 to record secondary greeting:
- Press 1 to record your greeting
- Press # after the tone to record your secondary greeting
- Press 1 to approve the recorded greeting
- Press 2 to listen greeting
- Press 3 to re-record greeting
- Press 0 for more information
- Press * to cancel and go back to the previous menu
- Press 3 to enable or disable secondary greeting:
- "Your secondary greeting is enabled/disabled"
- Press 1 to disable/enable secondary greeting
- Press * to go back to the previous menu
- Press 4 to record listen-only greeting:
- Press # after the tone to record your listen-only greeting
- Press 1 to listen greeting again
- Press 2 to confirm
- Press 3 to record again
- Press * to go back to the previous menu
- Press # to finish recording
- Press 3 to change your personal options
- Press 5 to record and forward a voice message
- Press 0 for more information
- Press * to go back to the main menu
Can I have multiple Voicemail greetings?
Yes you can. A primary and secondary greeting can be set which allows Voicemail messages to be left. A Listen-Only greeting can also be set, however, it does not allow Voicemail messages to be left.
What are some of the Voicemail features available with Home Phone?
Voicemail includes features such as toggling Voicemail on/off, setting the number of rings before going to Voicemail, setup notification preferences, and much more.
Learn more on My Shaw Home Phone features.
Where can I find more information about Voicemail services for my Home Phone?
More information can be found on Voicemail Support Resources.