This article will help you set up and troubleshoot email and WiFi on devices like phones, computers, gaming consoles, TVs, and accessories. You'll find links to more detailed articles for Shaw devices, and links to external websites for devices sold by other brands.
You can create up to 10 email addresses as part of your Shaw account. Log in to My Shaw or the My Shaw mobile app, to create new addresses, change your passwords, and update your account information.
Popup blockers are handy for interruption-free browsing, but they can unintentionally prevent Shaw Webmail's composition window from opening. This happens rarely but is possible whenever a popup blocker is running.
If you are unable to launch a new email window:
Disable any built-in Pop-Up Blockers in the browser, then try again.
Disable any third-party popup blockers installed on your browser, then try again.
Check your popup blocker's settings for the ability to disable popups while on webmail.shaw.ca.
Hold the CTRL button (Command on a Mac) while clicking New, to bypass the blocker.
How to recover emails
When you delete an email, it goes into your Trash folder and won't be permanently deleted for 7 days. Until those 7 days are up, you can recover any email you've deleted by mistake. For additional details on how to recover your email, please see:
Email headers, usually hidden from view at the top of an email in your email app, contain routing information like the sender, recipient, date, and subject. To view this information in Shaw Webmail:
Open your Inbox.
Right-click on any email and select Show Original.
Did you know?Viewing your email headers can help diagnose the source of the email. Some senders use spoofing to disguise their email address. By checking the header information, you can find out if the email address is different than it appears.
If you have recently set up your Shaw Webmail or created a new email address, you can import and export your contacts, calendars and account information to and from Shaw Webmail. While exporting, be careful to select the correct Destination email app.
To import and export information from Shw Webmail, you will need to: