You can fix Shaw Webmail performance issues with these troubleshooting tips. From password issues to help switching email apps, refer to the topics below to make managing your email easier.

Email Addresses

You can create up to 10 email addresses as part of your Shaw account. Log in to My Shaw or the My Shaw mobile app, to create new addresses, change your passwords, and update your account information.

Related: How To: Change your Shaw Webmail password

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Popup Blockers

Popup blockers are handy for interruption-free browsing, but they can unintentionally prevent Shaw Webmail's composition window from opening. This happens rarely but is possible whenever a popup blocker is running.

If you are unable to launch a new email window:

  1. Disable any built-in Pop-Up Blockers in the browser, then try again.
  2. Disable any third-party popup blockers installed on your browser, then try again.
  3. Check your popup blocker's settings for the ability to disable popups while on
  4. Hold the CTRL button (Command on a Mac) while clicking New, to bypass the blocker.

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Recover Emails

When you delete an email, it goes into your Trash folder and won't be permanently deleted for 7 days. Until those 7 days are up, you can recover any email you've deleted by mistake.

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Loading Issues

If you can't load Shaw Webmail in your browser, check to see if you're connected to the Internet. If you can load other pages and streaming services, you might just need to clear your browser cache.

For information specific to your browser, read Web Browser Support.

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View Email Headers

Email headers, usually hidden from view at the top of an email in your email app, contain routing information like the sender, recipient, date, and subject. To view this information in Shaw Webmail:

  1. Open your Inbox.
  2. Right-click on any email and select Show Original.

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Importing & Exporting

You can import and export your contacts, calendars and account information to and from Shaw Webmail. While exporting, be careful to select the correct Destination email app.

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