The One Moment Please error message (Ref code: s0a00) will appear on your TV when the TV box has stopped receiving the current channel's signal. This can affect all channels at the same time, or individual channels. The error message can also appear when the cable box hasn't been activated correctly, and when it has been unplugged from power for an extended period of time.

To learn how to activate your TV box, read Shaw TV Box Activation.

Reset the TV box

You can try to fix the One Moment Please error by resetting your cable box. To reset (or power cycle) your digital TV box:

  1. Power off the TV box.
  2. Detach the power cable from the back of the unit, and from the wall outlet or power bar.
  3. Wait 30 seconds and then reconnect the power cable to the unit and the power source.
  4. Wait up to 2 minutes for the cable box to reboot.
  5. Power on your TV box and test it again.

Video Tutorial: How to Reset your Shaw Digital Box

Can't view the video? Click here to view on YouTube.


Your guide listing may read "To Be Announced" for up to one hour after resetting the box. The guide information will automatically re-populate over time.       

Note: In some cases, you may be receiving a TV error if the channel is simply not available at that time. In this case, you may have to wait until the signal is restored (by the channel provider).

Reseat the cable

Another troubleshooting tip to try and address the "one moment please" error may be to reseat your cable connection. Reseating adjusts how the coaxial cable is connected to the device and wall outlet. To reseat the cable:

  1. Detach the power cable from your TV box. 
  2. Unscrew the coaxial cable connection from the back of the cable box.
  3. Unscrew the coaxial cable from the cable wall outlet (or splitter).
  4. Reattach the coaxial cable to the TV box and the cable wall outlet (or splitter), ensuring they are finger-tight.
  5. Reattach the power cable to your TV box.


If reseating the cable didn't solve your issue, read the Shaw TV Troubleshooting FAQ.

Bypass the splitter

In some instances, you mean receive a TV error as a result of using a splitter on your TV connection. If you use a cable splitter, you may need to remove it to correct the issue (Prior to trying this fix, make sure that you check other channels to see if this is a channel-specific issue). Follow these steps to remove your cable splitter:

  1. Detach the power cable from your TV box.
  2. Leave one end of the coaxial cable attached to the TV box.  
  3. Unscrew the end of the coaxial cable attached to the splitter.
  4. Set the splitter aside. 
  5. Attach the loose end of the coaxial cable directly to the cable wall outlet, ensuring it is finger-tight.
  6. Reattach the power cable to your cable box (RF IN or CABLE IN).
  7. Check to see if your picture quality has improved.

If the error message goes away and you still want to use the splitter, you can obtain a new splitter from a Shaw retail location.

Testing other TVs

If other TVs connected to boxes are working, while others are displaying an error message, you can try to restore the picture and determine the cause of the error by swapping out cords and equipment:

  • Try replacing the old coaxial cable with a new one.
  • Swap the TV boxes between two TVs — one displaying the error and one that is working — and see if the error moves with the box. 
    • If the error remains on the original TV, no matter which TV box you use, the issue is the outlet that the TV box plugs into. Contact Shaw technical support for assistance.

Testing other TVs in your home is a good way to check if it is a channel-related issue or an equipment problem.

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