The one moment please (Ref code: s0a00) message will appear on your TV when the TV Box has stopped receiving the proper signal in order to display that channel. This can occur either on all channels, or just individual ones. This message can also appear when a TV box has not yet been activated correctly, or even when it has been unplugged from power for an extended period of time.
Reseating is similar (but not the same) as resetting. A reseat is when you adjust how the cables are connected. To reseat your cable box simply:
Unplug the power to your cable box.
Unscrew the coaxial cable connection from the back of the cable box and the wall outlet.
Reconnect all cables.
Bypass the coaxial splitter
In some cases when a cable splitter is being used the TV signal may be degraded or lost and the one moment please message may appear. Try bypassing the splitter to see if the signal returns.
Locate any cable splitters or extensions that are on the coaxial cable by following the cable from the back of the TV box to the outlet on the wall
Unscrew to remove any located cable splitters so that the cable line goes directly from the outlet on the wall to the back of the TV box
Test the service again with the splitter disconnected
If your issue is resolved, you may need to replace your cable splitter.
Testing other TVs
If some televisions connected to boxes are working while others are showing the error message. the signal is working to reach some TVs properly. If you have multiple TVs in the house you can try to restore the picture and determine the cause by swapping cords or equipment:
Replace the coaxial cable with a new one in case it has become damaged.
Swap out the TV box with the error and replace it with the working TV box to see if the same issue is occurring or if you get a picture and sound.
If this successfully restores picture then the issue lies at the outlet that the TV Box was originally connected to, not with the equipment
At this point, you will want to contact one of our technical support representatives for further investigation.