The one moment please (Ref code: s0a00) message will appear on your TV when the TV Box has stopped receiving the proper signal in order to display that channel. This can occur either on all channels, or just individual ones. This message can also appear when a TV box has not yet been activated correctly, or even when it has been unplugged from power for an extended period of time.

To activate your TV Box please visit Shaw TV Box Activation.

Reset the TV box

The “One Moment Please (Ref code: s0a00)” message could be caused by the TV Box not sending correctly to the television and could be repaired by removing and restoring the power cable to the TV Box.

  1. Unplug the power cable from the back of the TV Box
  2. Wait 30 seconds with no lights
  3. Reconnect the power cable
  4. Wait for the prompts on front of TV Box to end
  5. After the prompts complete, you can power the TV Box back on and test it

Video Tutorial: How to reset your Shaw digital cable box

Can't view the video?  Click here to view on YouTube.

Reseat the cable connection

Reseating is similar (but not the same) as resetting. A reseat is when you adjust how the cables are connected. To reseat your cable box simply:

  1. Unplug the power to your cable box.
  2. Unscrew the coaxial cable connection from the back of the cable box and the wall outlet.
  3. Reconnect all cables.  


Bypass the coaxial splitter

In some cases when a cable splitter is being used the TV signal may be degraded or lost and the one moment please message may appear.  Try bypassing the splitter to see if the signal returns.

  1. Locate any cable splitters or extensions that are on the coaxial cable by following the cable from the back of the TV box to the outlet on the wall
  2. Unscrew to remove any located cable splitters so that the cable line goes directly from the outlet on the wall to the back of the TV box
  3. Test the service again with the splitter disconnected

Bypass Coaxial Splitter.jpg

 If your issue is resolved, you may need to replace your cable splitter.

Testing other TVs

If some televisions connected to boxes are working while others are showing the error message. the signal is working to reach some TVs properly. If you have multiple TVs in the house you can try to restore the picture and determine the cause by swapping cords or equipment:

  • Replace the coaxial cable with a new one in case it has become damaged.
  • Swap out the TV box with the error and replace it with the working TV box to see if the same issue is occurring or if you get a picture and sound.
    • If this successfully restores picture then the issue lies at the outlet that the TV Box was originally connected to, not with the equipment
    • At this point, you will want to contact one of our technical support representatives for further investigation.

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