TV not working? There are a number of reasons why your TV may not be working including loose cables on equipment, outages in your area, or other technical reasons. Use the resources below to troubleshoot common TV issues. Additional tips can be found in our TV Troubleshooting FAQ.

Picture and sound issues

Click these articles for help troubleshooting common picture quality and sound issues.

Missing channels or content

If you can't see a channel or content that you're subscribed to, try refreshing your channel listings from My Shaw. Click the link below to learn how.

Frequently Asked Questions

Looking for more TV troubleshooting support?  Click these articles for answers to some frequently asked questions.

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