Troubleshooting: TV service issues

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TV not working? There are a number of reasons why your TV may not be working including loose cables on equipment, outages in your area, or other technical reasons. Use the resources below to troubleshoot common TV issues. Additional tips can be found in our TV Troubleshooting FAQ.

Picture and sound issues

Click these articles for help troubleshooting common picture quality and sound issues.

• How to troubleshoot poor picture quality / pixelation 
• How to fix a "blank" screen on your TV 
• Weak or No Signal on TV 
• How to troubleshoot no sound / audio with your TV Box 

Missing channels or content

If you can't see a channel or content that you're subscribed to, try refreshing your channel listings from My Shaw. Click the link below to learn how.

• How To: Refresh your TV channels with My Shaw 
• How to view my Shaw channel listings
• Shaw channel request form

Frequently Asked Questions

Looking for more TV troubleshooting support?  Click these articles for answers to some frequently asked questions.

• Shaw TV Troubleshooting FAQ
• Shaw TV App - Frequently Asked Questions
• Shaw TV - Frequently Asked Questions
• Troubleshooting Shaw On Demand errors

Related readings

• Shaw TV Support Articles
• Troubleshooting: Digital Box will not power on
• How to reset your digital box