These articles will help you troubleshoot Shaw TV audio and video quality issues. Many TV issues can be quickly solved by power cycling your PVR or digital box — unplugging the power cord, waiting 30 seconds, and plugging it back in. If that doesn't correct your issue, try the solutions listed below. 

 

Picture and sound issues

Click these articles for help troubleshooting common picture quality and sound issues.

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Missing channels or content

if you can't see a channel or content that you're subscribed to, try refreshing your channel listings from My Shaw. Click the link below to learn how.

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Frequently asked questions

Looking for more TV troubleshooting support?  Click these articles for answers to some frequently asked questions.

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