-- contact Shaw, and ask them to remotely logon to your c...

[mdk]

@macbeth440 -- contact Shaw, and ask them to remotely logon to your cable-modem to view the "signal strength" reaching the device.  Poor signal-strength can cause issues.  Shaw may need to dispatch a service technician to your residence, to investigate.

[luisitosan]

Also, constantly freezing signal, annoying.

[mdk]

@luisitosan -- welcome to this peer-to-peer discussion forum, where volunteers try to help.

This forum is not a direct path to Shaw Support ( 1-888-472-2222 or www.shaw.ca/chat )

Contact Shaw Support, to get them to trouble-shoot your apparently-intermittent connection.

[Dragonsgrl]

same here 11 times today

8 yesterday 23 on Wed Been going out constant.y since first of may.

[mdk]

@Dragonsgrl wrote going out constantly since first of May.

When you contacted Shaw Support ( 1-888-472-2222 ) did they trouble-shoot your issue?

Did an Agent remotely logon to your system, to view the "signal strength" reaching their boxes?

Did you tighten all the connections (coaxial wall outlet to the cable-modem) ?

Did Shaw offer to ship you any replacement boxes?

Did Shaw schedule a technician to come to your home, to investigate?

You have waited long enough (since May 1st) -- it is time to get help from Shaw.

[JQ3]

No our other 2 TV’s are working fine