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Well, after 30 minutes yesterday trying to contact anyone at Shaw concerning my expiring Customer loyalty promo on my Internet 300, I was informed that Shaw has Shut down it's Customer Loyalty Department! All options presented to me, by 3 different p... Read more
Can someone please tell me why I get an error message when trying to watch an active recording on my iPad/iPhone on the Bluesky app that says I need to be on ‘home wifi’ to watch. All my devices are on the same home wifi and I still get this message.... Read more
I just got a motorola dcx 3200-m p3 hd box and I can't seem to be able to pause live tv, when I press the pause/play button at the bottom, nothing happens. In video on demand, I can pause/play shows with no problem. Is live tv not supported with paus... Read more
This started on Monday Jan 4th, 2021. We have never had these problems before with Shaw although I have seen them happen numerous times with Telus.Every few minutes no matter which channel we watch -- EVERY SINGLE HD AND NON-HD CHANNEL -- the sound d... Read more
So I started with Blue Sky about a year ago and if I understand correctly have now been upgraded to Blue Curve, Sometimes, not always, when I am watching recorded TV I have noticed a slow response from the PVR. If I fast forward (commercials) after p... Read more
Does anyone know if it's possible to program the program the remote to skip ahead 30 seconds or 1 or 2 mins? Read more
If I cancel my TV completely and just stream everything through internet, will I still be able to stream the local channels... CTV, CityTV and Global... or do i need a TV package? Read more
All the wires seem to be connected - my cable box shows "no ip"- it turns on and off but that's all,. Is there a code for the cable box I'm missing????? Read more
Hi I figure I'd ask again, but why is it that Shaw no longer has more flexible tv plans for instance Small TV would have been perfect for me but I now have with my current plan I have lots of channels that I don't watch & if I downgraded to Limited t... Read more
No matter which channel we watch, for the past few weeks (more than a month now), my spouse and I have found that every day, no matter what time, the TV pauses, cuts out, pixelates, and appears to jump. I've tried unplugging and re-plugging in the Bo... Read more
I would love to get Acorn tv app since BBC isn’t on Shaw now. Right now if I want to subscribe to Acorn you have to join Prime TV then join Acorn so it adds up in cost. Could watch Acorn on Internet with a subscription but would rather watch on my ma... Read more
I recently switched from Gateway portal hardware to BlueCurve Home/Cloud PVR. Using the BlueCurve TV app, is there a way to set or schedule PVR recordings? I can see recorded programs, and delete programs, but no place to start/set/schedule recording... Read more
We have Shaw Blue Curve TV.We have 2 televisions.One has the PVR and it works without any problems.The other TV one has a small box. Lately we are having a problem with this TV, it keeps cutting out (both video and audio) for a few seconds and then c... Read more
I figured that any new channel announcements ( yeah - I'm not holding my breath for anything being added ) or channels being dropped could be posted in one thread to make it easier for everybody to find. BBC Canada will cease broadcasting on December... Read more
When I try to schedule all Jets games from TSN3, the TSN broadcast scheduled recordings are being "cancelled" by the system the games that are also being broadcast on Sportsnet are being recorded instead. What happens when the Sportsnets broadcasts a... Read more
Why can't I download blue curve app on my laptop ? I have Free range app on my I pad but I can't get it either on my laptop . Help Please. Read more
Why, all of a sudden? The system has been flaky since inception, but this is unacceptable. Read more
How do I listen to stringray music channels on my computer? Read more
$189, day late, and programming is cutting in and out. Priceless 🙈 Read more
Just a minor one really but still wondering. On CNN now (4:43PM, Nov. 14).....CNN transmission is having some kind of odd focus problem. It's the only channel having this. I've checked everything else. If you watch closely enough it gets fuzzed aroun... Read more
In late Nov. I cancelled 2 series. Several days later I saw they were showing up in the list of scheduled recordings, and the dates were already past. I cancelled the recordings from the scheduled list but next day they were there again and more epis... Read more
Bluesky: how do I hide channels from my guide (that we don't want to see)? This includes ones that we have subscribed to. I know how to view our "free" ones... but we want to hide some that we are subscribed to but never watch. Used to be able to do ... Read more
i'm wondering why i can't order center ice yet. for some reason one of our friends already has it showing on his guide, he's already ordered it but i'm being told we cant yet? Read more
is Shaw offering the nhl centre ice package this year? Cannot find it in the Addons. Any search leads me to information about nfl, Read more
The Bachelor episode 2 is not on demand yet! Read more
We have a new Sony XBR55A8H and Sonos sound bar. Audio quality is excellent with all live shows and most recorded ones but for some recordings the audio, particularly voice, is badly muffled to the point of inaudibility. This muffling occurs when we ... Read more
I have an issue that popped up in the last week after Shaw made their internet upgrade from 300mbps to 600mbps.Since the upgrade, I have both an HD box and the XB6 modem coming off of a splitter in one room. Since the upgrade from 300mbps to 600mbps,... Read more
Is Shaw offering NHL Centre Ice for the 2021 season?Chat Reps say we need to contact them on Jan 14 to add CI to our programming.Chat Reps say we do not get the opening season games?Rogers Centre Ice starts on Jan 13. Read more
On the old shaw box we used to be able to switch between two channels and rewind the show. Now when we toggle to the “last” channel it starts at the exact time we switch back and we cannot see what was missed. Is BlueSky working on providing this ser... Read more
In my list of authorized devices streaming BluCurve TV there is a device entitled IpCoam device - c9bae . Last week I noticed I had about 9 of these and engaged in a chat with a Shaw Rep who asked if I had home security cameras. I do not. I was advis... Read more
When fast forwarding through shows, recording time stops at a specific time 8-10 minutes before the end of the show (while video appears to keep forwarding). When you stop fast forwarding, video goes back to where the time "froze" on the time counter... Read more
Having trouble setting up my Logitech Hub remote to work with my Bluesky XG1V4-A. Tried all my receiver options (including Comcast, Arris, Pace). Still not working on the receiver Read more
I knocked over my external hard drive connected to the Arris Gateway and got a disconnection error on the TV. Unfortunately, the Gateway no longer recognized the drive as connected.Can I format this in Windows and re-install as a new formatted drive ... Read more
Wondering if anyone has replaced the internal hard drive on their Gateway XG1, if they could share the procedure for doing so? Some questions I have are:- Is it pata or sata?- Form factor: 2.5" or 3.5"- Filesystem: NTFS, ext3, ext4, etc...- Partition... Read more
After many years service it appears my 1TB Iomega Expander has bit the dust. No amount of cycling will make it appear on my Gateway. My assumption is it's the hard drive that has died - it clicks about 7 or 8 times each time I boot it up - however it... Read more
Went to order my Nhl center ice yesterday. I was told my hardware 4k cable box this season is not compatible with it! Rep had no answer why. I now have to install regular HD cable box to get my games. Anyone know why this is? Thanks Read more
The Flight attendant is missing Episodes 1-3? Read more
I replaced an old TV monitor that had speakers and worked fine with the Bluecurve Xi6 box. When I plugged the HDMI cable into my new Dell P2419H monitor I get the picture, but no sound. I have a Jabra USB headset that is plugged in to the monitor's U... Read more
I'm wondering why there are so many SOD shows with gaps between episodes and even whole seasons? Starting a series at S3E14 is no fun. It would be nice to start at the beginning and watch to the end. Read more
Hi, any updates on channel upgrades in the Vancouver area, similar to what has been done in Calgary? Telus is running fibre right to my home as we speak, which means more HD from them and faster uploads than my internet 600. O have been with Shaw sin... Read more
I am getting very fed up with the way tv is going the past few years. They have commercials, which i understand, but for quite a while now, the channels have, what i call banner ads commercials which take up about 1/4 to 1/3 of the screen ruining wha... Read more
I have an old controller will shaw do any kind of replacement for it, or just send it to electronic recycle and get a new one from Shaw?? Read more
Asked Chat line why my headphones were not able to pickup programming without rumble in left earpiece.Chat line said problem not with box but with earphones. I didn't believe that so after $110 spent on TV technician, it turned out that Chatline was ... Read more
Trying to reboot my HD cable box, but it is taking a very long time...40 minutes? Have gone through the boot, OCAP, APP, Strt, PSLd, OFLn, ...am I on the right track? Is this working? How much longer should I expect? Read more
I recently moved into a new house and was left with a nest of cables from the previous owner as well as some hardware. I was able to easily plug in my Shaw gear from my previous place and everything seems to work, however I am unsure if it is as effi... Read more
I am getting a lot of "garbled" audio on some of the channels for the past few days. My cable box is a DCX3500-M. I have noticed this particularly on the US time shift channels such as the Detroit CBS channel on channel 86 and on CNN on channel 17. I... Read more
Sound keeps going off and on and also picture keeps freezing, tried switching off via the help advice in the settings but still having same problem . Also changed channels and happening on different channel aswell Read more
When fast forwarding a show near the end of the recording, a lot of shows will skip forward to the last minute. It often happens when there is 15-20 minutes left in an hour show and it jumps to the last minute of the recording. Read more
Three days ago my phones, which are plugged into a Shaw cable box, began a pulsating noise in the left side.I switched phones, with towers, no change. I switched cable boxes, no change. I switchedto different TV set, no change. Only thing common to a... Read more
I phoned a week and half before Christmas regarding my remote not working right. I was told by a tech that a new remote would be mailed to me. It is now January and I have not received it yet. I tried phoning again and was told I would have to wait o... Read more
Anyone else getting this code? I loose service every time. Read more
Today I was watching a show and tried to hit pause and rewind a scene, and a message popped saying something like “pause is not available, set top box won’t allow it” and then I would flip to a different channel and the pause function would work once... Read more
When watching CNN the sound keeps cutting out just long enough to lose what is being said, does anyone else have the same problem? Read more
I am watching the recorded iihf Canada Russia semi final and the tv freezes and pauses. Not very happy Read more
I have been a Shaw customer since 2010. On December 21st my HD PVR (which I purchased outright when I became a Shaw customer) died and I found myself unable to watch TV. On Dec 22nd, I went online and contacted an agent via the Shaw chat and ordered ... Read more
I was going to voice my great dislike of the channel 48 weather … but I see that is being done by so many others.Horrible. 1. Can't read the temp easily which is the crucial thing of this whole page.!!! 2 Who the heck needs numbers like 1.5 degrees??... Read more
Time on one box display incorrect today - out by minutes and hours. Time on Guide is also out - ahead by 15 hours but different to box. Have tried all suggestions so far e.g. rebooting, disconnecting and reconnecting coaxial cord etc. Motorola DCX320... Read more
How do you view all shows scheduled to record to ensure no duplicates? Where on remote? Read more
We have been a long time shaw customer and have recently upgraded to the blue curve system.We have notice that when pausing live TV we seem to be only able to hold 30 minutes, backwards from current clock time. The previous systems allowed a pause fo... Read more
how do you turn the power off a gateway portal.I turn the tv off but the box remains on and on the chosen channel Read more
I would like to share my experiences and opinions about the BlueCurve 4K Xi6 wireless tv player technology with the Shaw Comminity forum. BackgroundIn 2015 I started to follow developments around Internet Protocol Television(IPTV). In July of that ye... Read more
How does Shaw add apps to the Bluesky boxes? Do you push them through with updates? I would like to see Disney+ added. I noticed someone else was asking about Prime Video and I have that app, so maybe you could make all we Disney fans happy and push ... Read more
Hi, I have a new TCL smart TV but I can't find the code to pair it up to the shaw arris MP2000 remote. Can anyone help? Thanks. Read more
I am trying to stream episodes on the CTV app but when I log in it says that I am not subscribed to CTV Sci-Fi or CTV Drama...but I am. I pay for those channels and can watch them on my TV. I called Shaw support to correct this issue and they told me... Read more
Got a new JVC android TV. None of the codes listed work for the Shaw Champion remote work nor does its search mechanism find the right code.Any ideas out there? Read more
I am having a horrible experience upgrading my TV and internet to Blue Curve, have tried to address my concerns to customer support, and have received wrong or conflicting information from various levels along he way. I do appreciate that this is pro... Read more
I've been getting this 'No Content" pop-up for a couple weeks now. First it was just one or two channels I rarely watch (Comedy, FX). Now it's happening on a lot of other channels. Then the show gets rather pixelled, or freezes, and catches up. I tri... Read more