Home Security Articles

Home Security Articles

Need help with your Home Security product?

Find troubleshooting tips, FAQ and more with our Home Security support articles

26 Articles

Home security device guides

Need help with how to use your home security equipment? We have step-by-step interactive guides for Ignite Self Protect hardware, the Ignite HomeConnect app and more. You'll be able to find your home security equipment and choose "iOS" or "Android" f... Read more

How to connect your Ignite Self Protect equipment

Looking to connect your Ignite Self Protect home security products? Choose your device below for instructions on how to connect your equipment. Connecting your home security equipment Looking to connect your Ignite Self Protect home security equipmen... Read more

Financing Ignite home security cameras

Learn how financing works for Ignite Self Protect security and doorbell cameras. You can finance your home security equipment over a 36-month period. Get additional details below. How does financing work? Financing allows you to pay off the total fin... Read more

Ignite Self Protect camera warranty and returns

If you and a technician have been unable to fix an issue with one of your Ignite Self Protect security or doorbell cameras within the first year, you may be able to exchange it on warranty. Check if your camera qualifies. Warranty period and eligibil... Read more

What is Ignite Self Protect Home Security?

Ignite Self Protect is a cloud-based home monitoring service with next-gen hardware, features, and controls. It's fully integrated with our Ignite HomeConnect (Shaw) app, so you can easily activate smart home devices and check on your home with live ... Read more

How to set Camera Area in the Ignite HomeConnect app

You can configure the Camera Area on your Ignite Indoor/Outdoor Camera (Wired)TM or Ignite Doorbell Camera (Wired)TM to restrict motion events to a defined field of view and cut down on unnecessary notifications. Setting the Camera Area The camera ar... Read more

About motion events in the Ignite HomeConnect app

Your Ignite Indoor/Outdoor Camera (Wired)TM or Ignite Doorbell Camera (Wired)TM can detect motion and will save these events for up to seven days. The Ignite HomeConnect (Shaw) app will also categorize these motion events by type to make searching th... Read more

How to rename an Ignite Self Protect camera or doorbell

You can rename your security and doorbell cameras in the Ignite HomeConnect (Shaw) app to help you easily tell which area a specific camera is in. This is especially useful if you have multiple cameras in your home security setup. Renaming a security... Read more