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Internet issues

Today is the first of many days where we have some sort of internet issues. I go through the steps; unplug, wait 30 seconds, replug, and no joy. I check for outages in the area and nothing. Go to chat with Shaw and wouldn’t you know it, there’s a pro... Read more

Gateway and ECB6200 setup

I know that Shaw don't support what I'm asking, but hopefully someone may be able to help.Few months ago Shaw tech visited and enable Gateway and 4 portals, have Moca filter (4-way splitter) at the shaw box entering the home. Have Internet 300, and X... Read more

E-Mail Problems Intermittent For 3 Weeks

I am an ACMT (Apple Certified Macintosh Technician) with 27 years experience. Our e-mail accounts through Shaw were all working perfectly for years. That is, until around Dec. 20th, 2019 (last year). Then, at random -- totally intermittent all day lo... Read more

Terrible Customer Service

I called the customer service line trying to get information about adjusting my internet service to include a mobile plan. I have been a customer for over 3 years. After trying to get on the chat service with no success I waited on hold through the p... Read more

Delayed Ethernet Connection on XB6

I've run into a recent issue with ethernet similar to what was posted on another forum around the same timeframe and dates noted. noticed that whenever I wake m... Read more


internet speed

I have Shaw 'Internet 300' for which I pay $106.77 per month. I can only get speeds of less than 75 down and 15.5 up no matter how many times I reboot the modem. I'm in Courtenay -maybe speeds are lower here.1. Do I actually need Fiber+ 300 Plan (or ... Read more

wifi speeds vary

I use a Windows 10 desktop with a new Asus wifi adapter running 892.11ac. The adapter shows high wifi rates running between 390 and 500 Mbps. But when I do a speed test, it often shows very low rates of 35 to 95 Mbps with nothing running except my br... Read more

XB6 Blocking 6in4 IPv6 Tunnel

I recently upgraded from a Hitron CGNM-2250 to an XB6. Specifically, I received the Technicolor CGM4140COM, and have placed it bridge mode, where it is connected to a Ubiquiti ER-X SFP.With the Hitron, I had an IPv6 tunnel with Hurricane Electric (ht... Read more

Office 365 Shaw email settings with screenshots

Hi all, I just found out Shaw no longer supports setting up email clients. As result I had difficulty setting up my shaw mail to work with outlook. After a while I captured what works for settings and captured screenshots. I hope this helps you. Read more

Need response!!!!!

Been on hold with shaw over 3 hours tried all the different chat supports as well not getting ahold of anyone.I have no I switched to blue curve.. signed a contract..picked up new equipment...and trying to activate...and no way to do so wit... Read more

Shaw Customer Service

When did Shaw Customer Service get so awful? It used to be go good. Now it is as bad as the Telus Customer Service. If not worse. I have been trying to get a live person on the phone for a week now and every time I get to a push one now point where i... Read more

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