@Scout15 wrote: I have had a strange movie rental charge for $24.99.
That fee is for a "recent release". [Click the "Shaw On Demand" button on your remote. Select one new release. Click to authorize the charge.]
Have you recently returned an older PVR to Shaw/Rogers? Ask an Agent to confirm that the serial-number of that box is NOT currently associated with your account. Maybe, some other customer received "your" box, and ordered that title.
When I contacted customer service instead of trying to sort out the problem I encountered the rudest person possible.
I had an unpleasant online "chat" with one Agent. I saved the transcript, printed it, and took it to the nearest Shaw store-front, and showed it to the Manager. She agreed that it was inappropriate, and said she would be reporting that Agent. She said that due to "privacy", I would not get any feedback about the employee's employment (or lack of it).
