Auto payment

Andrii_8
Grasshopper

Auto payment for August from the bank withdrew payment twice a month on Aug. 12 and Aug. 26. Why?

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Read you invoice, Rogers changed the auto payment date.

rstra
Grand Master

@Andrii_8 Read you invoice, Rogers changed the auto payment date.

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-- welcome to this peer-to-peer discussion forum, where v...

mdk
Legendary Grand Master

@Andrii_8 -- welcome to this peer-to-peer discussion forum, where volunteers try to help.

This forum is not a path to "billing"  via Shaw/Rogers: 1-888-472-2222

You were invoiced on July 13, and the auto-debit occurred 30 days later, on August 12, for services you received from July 13 through August 12.

You were invoiced on August 13, and the auto-debit was taken 14 days later, on August 26, for services you receive from August 13 to September 12.

Your next invoice will be on September 12, and the auto-debit will be 14 days later, namely September 26.

Please read the "fine print" on your July 13 invoice. Probably, also see your June 13 invoice.

Shaw/Rogers announced that any invoice issued after July 15 needs to be paid, either:

  • auto-debited 14 days after the invoice,
  • manually paid by you 21 days after the invoice, to avoid any "late fee".

Note that credit-card companies also require payment 21 days after their invoice.

Your question is a common thread on this discussion forum.

 

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