Bills Keep Coming

[Jumpstart]

I recently discontinued services with Shaw because I found a less expensive service provider with better internet. I went to return my equipment to a Shaw outlet. After standing in line for more than 30 minutes I was advised they couldn’t accept my equipment and handed me a mailing label to Shaw in Vancouver (I live in Kelowna).  I returned the equipment using their label almost a month ago. I am still receiving bills and just received a notice from a collection agency telling me to return the equipment!!!! How do I make this stop? This has definitely validated my decision to switch providers!

[rstra]

Track the shipment for proof that the equipment was returned and call Shaw. 

[mikeyox]

Who did you switch to? I am having service issues and getting nowhere with support. They tell me that the internet is “out of specification “ but won’t send a repairman. My internet keeps dropping, TV keeps having to be reset. Shaw just don’t have support when things are not working. 

[rstra]

Shaw are once again sending techs into the home but this information doesn’t seem to be getting through to the front line employees, contact Shaw again.