Dedicated Service Channels

[SH34]

Shaw has historically provided a high level of customer service, for long time and loyal customers. Rogers customer service on the other hand, is not exactly with you all the way.

as Rogers continues the dissolution of Shaw, and they close down the dedicated service channels, what will be done to ensure loyal and long term(30+ Year) Shaw customers continue to receive the high level of service we have earned from years of loyalty?

[mdk]

@SH34 -- [as Rogers closes] down the dedicated service channels ...

Is this true? Do you have any web-pages that document this?

Any current Shaw employee at one of those "service channels" who wants to stay employed will not make any public comment about corporate plans.

[SH34]

Any Rogers formerly Shaw retail store is quite open that Shaw services, support, etc is continuing to be phased out. I mean, it makes sense for the business, less expenses etc, but we have earned loyalty pricing, and service, and I’m almost certain Rogers customer service isn’t gonna care

[mdk]

@SH34 wrote: Any Rogers formerly Shaw retail store is quite open that Shaw services, support, etc is continuing to be phased out.

While any formerly-Shaw employees will no longer be branded as "Shaw" employees, Rogers will have to retain all the formerly-Shaw services, e.g., billing, network infrastructure support, repair of accidentally-cut fiber-optic cables, and so on. 

The phase-out is a matter of branding, not of cessation of customer support.

For example, the Shaw Distribution Centre (with all its satellite dishes) in my city is not going to be terminated.  Rogers will continue to operate that infrastructure.  It would be prohibitively costly to shut it down, and build their own Distribution Centre.