Internet Disconnection and Customer Service Representative Named Aron

[hml0512]

I am writing to express my dissatisfaction with how my recent internet disconnection request has been handled. I had clearly instructed your customer service team not to renew my internet plan at the end of the contract and to disconnect the service. However, instead of following my request, the plan was switched to a month-to-month arrangement, and I have now been charged for another month of service that I did not agree to. When I called your customer service to resolve this matter, I spoke to a representative named Aron. Unfortunately, he informed me that there was no note on my account regarding the disconnection. Additionally, his tone and approach made it seem as though he was blaming me for this situation, implying that my initial instructions were to continue with a month-to-month plan, which is absolutely incorrect. This is both frustrating and unacceptable. I am requesting the following:
1. Charges applied to my account for the additional month of internet service should be waived.
2. A review of the handling of my account and customer service interaction to prevent similar issues in the future.

[rstra]

@hml0512 You will have to call or chat in again to Rogers customer support to request the credit, they don’t regularly monitor the posts here.

[mdk]

@hml0512 wrote  the plan was switched to a month-to-month arrangement ...

That is the standard action at the end of the two-year Value Plan.

So, since your instructions to DISCONNECT were not followed, you were switched.

I agree with the comment from @rstra -- the only responders here are volunteers who try to help.