my bills increased. I am now thinking to change the service provider, this is not accepted.

RokiaAlbeity
Grasshopper

I received a new plan without any request with a higher billing rate, which is out of my plans and budget.... I have been calling them since 9:00 AM till now it is 11:00 AM and still on hold waiting for customer service to answer my call. how come !!!

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Hi, yes that is very strange.  Do you mean they signed yo...

g-idk
Master

@RokiaAlbeity  Hi, yes that is very strange.  Do you mean they signed you up for a new 2 year value plan without any contact with you?  If so this is highly unusual as all 2 year value plans when expired automatically switch to a higher priced month to month contract unless the account holder agrees to a new 2 year value plan that both parties have agreed to.  Customer support lines are extremely busy lately.  Have you checked your myshaw app or my.shaw.ca website to login to your account and go to the billing section and see where these price increases are coming from.  Sorry that this is only a peer to peer discussion forum and not a direct path to Rogers/Shaw Support or Billing, only a couple of community volunteers on here.   

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this is what is writen in my invoice, I am completetly co...

RokiaAlbeity
Grasshopper

this is what is writen in my invoice, I am completetly confuse:

 

SUMMARY OF YOUR ACCOUNT
Previous Charges and Payments
Amount of Previous Invoice 52.50
Payment Received - Thank You 22-Dec-24 -52.50
Returned Payment 22-Dec-24 52.50
Payment Received - Thank You 23-Dec-24 -52.50
Balance Carried Forward $0.00
Current Charges (09-Jan-25 to 08-Feb-25) - see following pages for details
Transaction Fees 70.00
Current Monthly Services 74.00
Promotions -24.00
NET GST (815781448) 2.50
Total Current Charges due 30-Jan-25 $122.50

 

 

do you have an idea how is this happened!!

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I presume the offending charge is that $70.00 Transaction...

g-idk
Master

@RokiaAlbeity  I presume the offending charge is that $70.00 Transaction Fee?  Is the current monthly services $74.00 correct with the $24.00 promotion discount?  It almost looks like they say the payment on Dec.22 ended up being NSF and then the actual payment went through on the 23rd.  I'm not sure but that $70.00 might be some sort of NSF charge.  I think you really need to talk to them directly to get this sorted out, especially about what the heck this $70.00 charge is for, and if it is a mistake to have it reversed immediately.  I'm really sorry that I can't help much more, I'm only making an educated guess.  Let me know what you think or what they end up saying.  

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I will surly let you know, but how come they change the f...

RokiaAlbeity
Grasshopper

I will surly let you know, but how come they change the fees from 52 monthly to 74 before end of the contract, and the concern is how to contact them , I have been online for almost 3 hours and no one picked up my call, so tired with this ...

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Yes I've been reading complaint after complaint about the...

g-idk
Master

@RokiaAlbeity  Yes I've been reading complaint after complaint about the wait times for customer support lately, I think with all the channel changes that just recently happened they are over swamped with upset customers, kinda serves them right with all the changes they have made in the last 6 months, but that of course doesn't help you any when you really need them.  I can imagine that a Friday or Monday would be the worst times to get ahold of them, maybe try first thing in the mornings as soon as there phone lines are open on Tuesday, and if you can at the same time go online here and open a chat session (Big red Need Help? button) here on the side.  To talk to a real person on the chat service type in "agent" when the AI asks you what the problem is.  Maybe between the 2 ways phone/chat you will be able to get through to someone.  Good Luck.  

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wrote: Amount of Previous Invoice 52.50 That was your mon...

mdk
Legendary Grand Master

@RokiaAlbeity wrote:

Amount of Previous Invoice 52.50

That was your monthly "net" -- $74, minus $24 in "promotions", plus 5% GST.

Current Charges (09-Jan-25 to 08-Feb-25) - see following pages for details
Current Monthly Services 74.00
Promotions -24.00
NET GST (815781448) 2.50

Same as previous month: $74 minus $24 plus $2.50 in GST.

>> how come they change the fees from 52 monthly to 74 ?

I do not see any month-to-month changes.

As a volunteer on this forum, I have no way of explaining the $70 charge.

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