@karmask wrote: The system hit an error for credit check and is unable to proceed with the application. Is this a common issue?
Did the manager of that Mobile Store admit that it was a transient problem with the Rogers "back-end" servers?
What was the error-message?
Could the manager of the Mobile Store successfully run a credit check on themself, to prove that their system works?
I've not seen any posts to this forum that describe that symptom. So, the short answer seems to be "no", but I never "lurk" at any Mobile Store to invade the privacy of any customer who is making a transaction. Thus, I have no evidence to say either "yes" or "no".
I'm unable to use the Shaw Internet account number to create account on the Rogers Community
That is a different problem. What error-message did you get when you tried?
You seem to have created an ID on this Shaw Community Forum.
or to reach customer care as existing customer.
The "integration" between Shaw and Rogers is not complete. For example, when trying Xfinity Streaming to a desktop computer, there is one web-site for "originally-Rogers" customers (who probably are in Ontario) and "originally-Shaw-but-now-migrated" customers, to be able to access streaming content. Posting some more content & details on your attempts could be helpful.
