Static on Hold

markfriesen604
Grasshopper

Hey, I got lots of Shaw Services, and I'm really happy with all of them, but what's with your Music on Hold?  Every time I'm on Hold waiting for the next CSR the music starts playing and then after a while the worst 'static' you can imagine drowns out the music.  Then after a bit the music continues at the normal quality.  I've been on hold enough to think that the static is actually recorded in the system this way.  I'm sure if I monitored it enough I'd find the the static fades in and out at the exact same place in the music loop.  This has been going on for years.

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-- this is a peer-to-peer discussion forum, not a path to...

mdk
Grand Master

@markfriesen604 -- this is a peer-to-peer discussion forum, not a path to Shaw Support.

I recommend that you, while reading this, scroll-down this web-page, to see the "Your Voice" hyperlink, and click it, to submit your comment to Shaw.

 

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