Unexplained double billing

bevjane2
Grasshopper

Without explanation I received notice that my monthly bill was twice what I expected. I check my account and found I had paid the previous month's bill. So, today I paid what I expected my monthly bill should be and am unable to contact Shaw to ascertain why I owe double the usual amount.

3 Replies

Does this month’s bill show last month’s payment? My.Shaw...

rstra
Grand Master

Does this month’s bill show last month’s payment? My.Shaw.ca will show records of your bills. You will likely need to call or chat in to Shaw to get **bleep** cleared up. 

0 Kudos
Reply
Loading...

Lol, don’t know what I typed to get bleeped 🤪

rstra
Grand Master

Lol, don’t know what I typed to get bleeped 🤪

0 Kudos
Reply
Loading...

Is it possible you were transitioned from postpaid to pre...

Spatch
Grasshopper

@bevjane2 

Is it possible you were transitioned from postpaid to prepaid service?  When I renewed my value plan a couple years back they did that to me and my next bill was both payment for the prior month PLUS the charges for the upcoming month, and I’ve been on prepay ever since.  Still a bit annoyed by that.  Did you recently make any changes to your Shaw services that might have prompted a change in billing format?  Not sure what else it might be.  

Reply
Loading...