Unexplained double billing

[bevjane2]

Without explanation I received notice that my monthly bill was twice what I expected. I check my account and found I had paid the previous month's bill. So, today I paid what I expected my monthly bill should be and am unable to contact Shaw to ascertain why I owe double the usual amount.

[rstra]

Does this month’s bill show last month’s payment? My.Shaw.ca will show records of your bills. You will likely need to call or chat in to Shaw to get **bleep** cleared up. 

[rstra]

Lol, don’t know what I typed to get bleeped 🤪

[Spatch]

@bevjane2 

Is it possible you were transitioned from postpaid to prepaid service?  When I renewed my value plan a couple years back they did that to me and my next bill was both payment for the prior month PLUS the charges for the upcoming month, and I’ve been on prepay ever since.  Still a bit annoyed by that.  Did you recently make any changes to your Shaw services that might have prompted a change in billing format?  Not sure what else it might be.  

[JudithBecker]

I have been doubled billed.  I paid last months bill so my payment is not overdue.

[mdk]

@bevjane2 -/ @JudithBecker -- did you make a payment directly through Shaw's web-site, or through your bank/credit-union?  It usually takes 2 "business days" for your payment at the bank to reach Shaw's computers.  

It's also possible that your payment was not received by Shaw's computers until the day after your invoice was generated.  So, that invoice will not show the payment, while the next month's invoice will show your payment.

As others have said, logon to the My Shaw Portal, and review your "transactions" for your payments, and the dates on which charges were added to your account.

[Davida2]

Same with me and I can't ever get through by phone to check this. I was just number 137 in line for online chat!

This appears to be a money grab. I'm thinking about changing servers. That extra over payment can be invested on Shaw/Rogers part until I get it back.

[rstra]

@Davida2 It isn’t an extra payment, Rogers just changed the auto pay dates.

[mdk]

@Davida2 -- welcome to this peer-to-peer discussion forum, where volunteers try to help.

This forum is not a path to Rogers/Shaw support: 1-888-472-2222.

You've asked a question that has been addressed in several threads in this forum.

If you look at your recent invoices (before June 15 and before July 15), you may see information about their new payment policy, effective July 15. That "June" invoice (issued on/before June 15) was paid on/before July 15 -- correct?  

Any invoice issued before July 15 granted you 30 days to pay (either manually, or via auto-debit), for services you already had received from about June 16 to about July 15. This "July" invoice was paid on/before August 15 -- correct?

Any invoice issued after July 15 granted you 21 days to pay, for services you received from that date in July up to the 21st day.  Your payment also "pre-paid" for services from the 22nd day to the 30th day. You paid that invoice on/before that 21st day after the issue-date of this invoice -- correct?

I presume that you paid on/before July 15, for the 30 days that just ended. I presume that you either:

• allowed the auto-debit to occur on the 14th day after the date the July invoice was issued -- namely some date either in late July or early in August,
• manually paid the July invoice by the 21st day, namely some date in early August, as cited on that same invoice.

As @rstra wrote, it is not an "overpayment".  The date on your invoices is always the same day within each month, e.g., invoiced on "May 7" & "June 7" and "July 7" and "August 7" and so on.

What has changed is the due-date for each invoice, e.g., "June 6" & "July 6" & "July 20" (if using auto-debit) or "July 27" (if you manually pay through your bank/credit-union or through the My Shaw Portal ) & "August-20-or-27" & "September 20-or-27".

Login to that Portal, select "Bills" and scroll-down to "Transactions", to see all charges to your account, and your payments, for the most-recent 24 months.