Want to change cc and acct verification has wrong phone number

Tederdmann
Grasshopper

You changed my phone number, but not my 2 step verification number.???

1 Reply

Hey Tederdmann,   Updating the contact number on the acco...

shaw-don
Moderator
Moderator

Hey Tederdmann,

 

Updating the contact number on the account would not affect any number you have set up for the 2 step verification. That can only be updated directly through My Shaw. You can find directions on how to do that here https://bit.ly/3cB1Wei. If you no longer have access to that old number, you can get in touch with our tech support and we do have the ability to temporarily disable the 2 step verification so you can log in to update that. 

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