@krause46 -- welcome to this peer-to-peer discussion forum, where volunteers try to help.
It is not a path to Rogers/Shaw Support: 1-888-472-2222. Please contact them.
Also, can you access the My Shaw Portal, select "My Bills", and scroll-down to "Transactions"? You will be able to see every transaction in the last 24 months, e.g., date of start of your two-year Value Plan, payments you have made, et cetera.
