Absolutely useless system. We had two spam calls within a...

[Soupy2]

Absolutely useless system. We had two spam calls within an hour yesterday morning and yes, we have the spam blocking activated. The Telus blocking system on my cell phone actually works. Apparently the Shaw engineers aren't as bright as the Telus ones, otherwise they would have figured some kind of work-around for our landlines.  The ONLY reason we have a Shaw landline is because it's part of our bundle. But even that "perk" isn't much of a perk.

[mdk]

@Soupy2 -- what I have noticed is that the spammers are "spoofing" valid telephone-numbers that are assigned to some customer.  When I call the number that the spammers are using, I get a real person, who swears that they have not called me.  Or, in the case where Caller-ID shows a "1-800" number, I get connected to some company, who have some valid product(s) for sale. 

So, should Shaw/Rogers' Caller-ID filtering block valid calls from those real people/companies to me?

[Chelsea-1]

I gave up my Shaw landline due to the robo calls. I was told Shaw has call control (unknown callers have to punch in another digit to get thru) on their mobile phones but do not have plans to implement it for landlines. My mobile is with Koodo (Telus subsiduary) and I love the call control feature.

[19shasta59]

I have Shaw spam Call Blocking turned on and it does not work. The system lets lots of call through. This AM (Aug 14, 2024) I have already had 8 or 9 calls which are SPAM. Amazon, bank credit department, etc etc. So if it works I am not sure how it works. The only thing I do know is it does not work well if at all.

[rstra]

@19shasta59  Are you on the do not call list?

https://lnnte-dncl.gc.ca/en

Amazon calls you?

[19shasta59]

Oh Yes. I have been on it since about a week after they announced it was ready. And I check once a year to make sure my number(s) are still on the list. But I find it to be very ineffective. Many companies use it as a "give these qualified leads" a call list. And since the calls we are getting are, most likely, done through a robot auto dialer who just runs down a list and then passes the call to a scammer when it gets an answer. Also there is a fee for

The auto dialers can also record when they got a human answering based upon the words spoken and put that number on a "live" list for more calls to be made to that number. And since they spoof the number they are calling from you cannot block that number.

The features of today's auto dialers, I do have to say, are quite impressive. And they also dial over the net so it makes it easier to be anywhere in the world. Not sure as to the solution but one needs to be figured out.

Here is the link to the DNCL in Canada and how much it costs to get usage rights. It is not cheap. For one year, all area codes in Canada it costs $46,736.27.

https://crtc.gc.ca/eng/phone/telemarketing/format.htm

And yes, they say they are Amazon but, of course, it is scammers not Amazon. As are the ones from 'Bank Security', your 'credit card company', Canada Post etc.

[aver67aver]

My mom and dad are seniors in their 80’s. Please ask the company to add this type if call control where the robocall must press a digit. There are so many now that it’s not possible for my elderly parents to go online, write, let alone see clearly, all of these numbers and report each one independently. Seems like no one cares anymore. My heart breaks for my parents. 

[aver67aver]

Many old school seniors keep their landlines as their relatives have that number so they don’t want to lose contact and don’t communicate online. People say, well they should keep up with the times, but my dad still doesn’t as it intimidates him. That’s what these spam callers know. I don’t know how to protect him from all the fraud out there. 

[mdk]

@aver67aver -- In BC, you will need to switch your parents' telephone-service to Telus, to get that "press <digit> to get connected" filtering. 

You don't have to switch their TV & Internet services.

Changing their TV service will change their favourite channel-numbers, which may confuse them.

When you switch, be sure to get Telus to "port" their telephone-number, thus keeping it the same.

Yes, it's a pain to "report" numbers, e.g., via: https://whocallsme.com  and to check the caller's (spoofed?) number against the database at this site.

[Ryba]

Hello

I do agree that Shaw has not done enough to block the spam calls as we get 85-150 per day (just 5 while typing this) as a business we can not have this. We will need to move our services to get some way to control this. Also the spam block is useless that Shaw offers and you can see by all the people here they are not going to do anything about it