I ordered a motion sensor on Sunday november 3rd online and got confirmation of the order. I called yesterday on wednesday to ask for a tracking number for the sensor that is already posted to my account so was shipped but no tracking anywhere. I called should have been a 5 minute phone call and was 40 minutes. I explained why I called and was put on 2 5 minute holds then came back to tell me that she was having a tech come by to install the indoor cameras i said no they will charge me $50 oh no they wont they will come and install the cameras so you get them I said I already have them they are plugged in and active. I ordered a motion sensor. OH please wait on hold another 2 5 minute holds came back said she reordered the sensor and will ship it out i told her obvuiously it is shipped what is the tracking number. She said the office knows and are trying to find it. I said it has been shipped what is the tracking so I can track it. Oh purolator only has that information. I said no you guys have it and are supposed to send it. Oh well I reordered it I told her I only want one oh when you dont get it I reordered so it will be shipped out again I told her I only wanted one, then she said oh the office will find it I asked for a supervsor was threatened saying would wait an hour I can help you I said I wanted a supervisor oh your gonna wait an hour and a half. I said I dont care about the time i started to say you can stand up and walk over there and tell them but she cut me off at the third word on hold then came back and said you said something and i finished it. Then the phone line went weird and disconnected. I checked today so Now I have an NSF adjustment havent a clue where the heck that came from on my bill I have a .67 cent late fee from where only one bill when started was late. then I find that the 1 motion sensor I ordered no tracking no info but now I have a second financed motion sensor on my account I am expected to pay because the rep totally didnt have a clue messed up my whole account I have things on it i didnt authorize order or wanted so was added without my permission. I am getting charges that are unknown from where and unauthorized charges on my account and bills. Also In my channel line up on my shaw CNN Canada HD is included in my line up and have had it since I started but now when I go to watch it it says I need a subscription. What in the heck is going on. How did that rep even get hired and is working there with messing everything adding unauthorized items and charges onto my account that I am having to pay for. I have been on hold for an hour and 36 minutes trying to speak to someone and 286 in line in the chat with no help and filled out to escelate my issue but never heard back nothing. Due to this horrible business and profit driven business with not one person who is accountable I have entered in a complaint with BBB as well as CRTC for private broadcasting lodged a complaint as well as I am not paying for the unathorized charges and things put on my account without my knowledge and permission and impossible to get anything resolved with anyone there to be accountable and deal with this and neglegent in regards to having a rep who doesnt have a clue and totally messed up everything in my account and added stuff without my permission. Still for neither sensor is no tracking number given or under tracking in my shaw account.
