We have been having a similar problem for months. The time limit and downtime simply do not work on my son's cell phone, and he is able to access WiFi at all times, regardless of BlueCurve settings. BlueCurve will say, for example "Limit met and paused" but he continues to access the internet as long as the router is on. The timer will say, for example, 4hrs/1hrs. Apparently, he just has to re-set the WiFi connection on the phone (or maybe it's airplane mode like some others have mentioned). I logged in to the router directly to try to block the phone that way, but it only referred me back to the BlueCurve app (which doesn't work). I assigned a specific IP address to the phone via the router but that had no effect. I deleted all profiles and re-added multiple times, but this had no effect. Pausing the phone manually (i.e. not via time limits or downtime) also had no effect, whether the device was connected to a profile or not. I unplug the router overnight, so it reboots every morning. I phoned Shaw a few weeks ago since the comments here did not seem to result in a resolution. The customer service person checked with his supervisor twice, & the final outcome was something along the lines of: "BlueCurve parental controls has various loopholes and is only meant for very young children who will not make any attempt to bypass the system." There was no attempt to investigate the issue further or work towards a resolution. I find it very disconcerting that I am unable to block a device from accessing my WiFi. This issue is very problematic for families & Shaw needs to prioritize finding a solution.
