wrote: Shaw support should have tried to figure this out...

[mdk]

@BCatBC wrote: Shaw support should have tried to figure this out just like I did so they are useless. 

Sigh.

Sometimes, "new hires" have not been trained to make the suggestion to update the password.

Sometimes, even experienced Support Agents get "stumped". Recently, a very-senior (born during WWI II) friend's TV hardware was replaced (from a Shaw HDPVR to the new Rogers Ignite) and she got a new remote-control. The new remote-control has a "rocker" switch for "volume up/down", while the old remote had two separate buttons.  She was pressing that "rocker" switch, which did nothing for her. She spent 6 hours, in 3 sessions, on the telephone with Support, including them twice shipping her a replacement remote-control, before she contacted me. I showed her how to operate the "rocker" button. QED

[raaomoka]

I suddenly began having this issue out of nowhere on my Note 9 with Samsung Email (fido is my carrier). Initially, emails were failing to send on my work's WiFi network, but disconnecting from my workplace WiFi allowed the emails to be sent via Mobile data. Few messages sent, then suddenly, this same day, it wouldn't allow me send any more! Regardless whether I was connected via WiFi or via Cellular data.

Throughout all this, I was still able to send from my PC via Outlook desktop, which is setup with Shaw as an Exchange account. So, I deleted my Shaw account from Samsung Email, and readded it as an Exchange account by doing as follows:

1. During initial account setup, choose Exchange
2. Enter your Shaw email and password (didn't change mine) but DO NOT tap sign in/continue just yet!
3. Tap Manual Setup and change the server to wm.shaw.ca then tap sign in.
4. Vuala, now you should have your Shaw email account setup as an exchange account, with added options to sync Contacts, Calendars AND Tasks on top of the Email you're used to syncing, and you should be able to send emails again regardless of which network you're connected to 😀

Hope that helps!

[mdk]

@raaomoka -- you are correct. By connecting (over the Internet) to "wm.shaw.ca", AND supplying your Shaw ID/password, Shaw's mail-server "authenticates" that you are allowed to send your messages from any network on the Internet out through Shaw's connection to the Internet.

Spammers who connect to "wm.shaw.ca" who do NOT authenticate are not allowed to abuse Shaw's mail-server.  Sweet!

P.S. When not configuring your E-mail client for "exchange", you need to check the E-mail configuration, to select "my mail-server requires authentication", when your Internet connection is not directly through your cable-modem, i.e., when you are connected to some other network.

[rinrat86]

I keep getting the updates on this issue, even though for the most part I've just accepted it as buggered and have given up ever actually having it 'fixed'.  I have no desire to continue wasting time on this.  Luckily I don't actually depend on shaw mail for work or stuff because if I did I'd be screwed. 

Please stop pointing out that I have to have the mail server requires authentication. I have had that turned on for ever. The problem isn't that my device / email settings aren't telling the Shaw server to authenticate. The problem is that the Shaw servers don't do the authentication and Shaw doesn't give a **bleep** about fixing it, just tells you that you should use their **bleep**ty webmail interface.