I was promised a deal and after first bill, I got something else. Really disappointed for changing to Shaw

tamerz999
Grasshopper

I was offered Internet 75 with 500 GB, then I declined the offer and I told the loyalty agent that I can't accept any offer unless it has unlimited internet. So the Shaw loyalty agent came back on phone and said "I got exception for you for unlimited internet for 75 internet speed". I accepted the offer and now on my first bill I found the agent gave me 75 internet speed with 500 GB monthly limit not like what we agreed on. I lost my internet with Telus and now because of that I am really disappoint on how I was dragged to this low speed internet with limited GB. I am off course of moving to back to Telus and regret going through this.

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Re: I was promised a deal and after first bill, I got something else. Really disappointed for changing to Shaw

Moderator
Moderator

Hi tamerz999 

We apologize for any confusion on this - we actually don't have an unlimited Internet 75 package. The only packages that include unlimited data are Internet 300 (formerly 150) and Internet 600 (formerly 300).  That said, we don't charge for data overages if you go over your monthly limit, so you don't need to worry about any unexpected charges if you go over 500GB.  The only thing that might happen is if you consistently go over the limit, we may contact you to discuss upgrading your package to something that is better suited for your needs.  

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