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My Sonos connection cut out a week ago. Now it will only work with an Ethernet connection. I've had numerous conversations with Sonos and the store I bought it from. They seem to think this is a Shaw issue. Suggestions?

blueflash7
Grasshopper

How do I get the Wifi working again?

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Re: My Sonos connection cut out a week ago. Now it will only work with an Ethernet connection. I've had numerous conversations with Sonos and the store I bought it from. They seem to think this is a Shaw issue. Suggestions?

Moderator
Moderator

Hey blueflash7,

Thank you for reaching out! Was the Sonos working with your Internet connection previously? What I can suggest is to separate the networks to 2.4G and 5G with your BlueCurve Home App. This should help bring the networks back for the Sonos to connect to. Otherwise, if there is a factory reset available on the Sonos, I'd recommend trying that too! Let me know how it goes.

Cheers,

Tony | Community Mod.

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