-- I doubt that the equipment is underwater. Welcome to...

[mdk]

@rstra --  I doubt that the equipment is underwater.

Welcome to suburbia, where the "last mile" (between the neighbourhood concentrator and each home) is buried cable, not unsightly above-ground cables up on BC Hydro power-posts. After a few decades, those below-ground cables may be corroding.

[rstra]

@mdk Some neighborhoods (parts of the east side of Saanich) do have direct buried drops to the home, but it is usually the length and type of cable that was used that causes the problem, not water.  The cable was installed with just analog TV in mind, and because it was buried and not in conduit, it is difficult and expensive to replace. Everything up to the tap is well maintained and, if there is an issue, it would be isolated. 

[Hesse20]

I'm in the Kelowna area and this has been happening to me for months. I'm about done with shaw internet.

[rstra]

@Hesse20  Contact Rogers for troubleshooting.

[Hesse20]

I've done this, useless. Just get told nothing is wrong, tech comes out and nothing is wrong. Was hoping it would just stop but it clearly won't. So moving over to Telus.

[mdk]

@Hesse20 -- contact Shaw [1-888-472-2222 or www.shaw.ca/chat ] and get the Agent to remotely logon to your cable-modem, to view the "signal-strength" reaching your modem. Low values can cause intermittent issues.

[Billy1234]

This is all just a waste of time I’ve had issues as well Shaw been to my door to correct nothing is fixed Shaw internet and tv are terrible there’s system is flawed. I’ve gone back to Telus and couldn’t be happier. 

[dmalman]

The service has gone totaly downhill. Why did the CRTC approve this. I have spent 1/2 hour this morning and then the connection went down and I lost my email.

Don

[mdk]

@dmalman wrote: Why did the CRTC approve this?

Their decision is on the public record.

I really doubt that Rogers has made any changes to Shaw's physical infrastructure.  So, blaming Rogers for the problems with your service is incorrect.

It's too early for them to "upset the apple cart", until their takeover is complete. Like moving into a new residence, it takes some time to get comfortable, before making any physical changes (other than painting).

Rather, Rogers has been working in other areas, e.g., moving Shaw Mobile customers to Rogers Mobility, and rebranding the monthly invoices, switching from "Shaw-BLUE" to "Rogers-RED".